Chief Customer Officer

Insight News

January 20, 2026

Agentic AI experiences will determine enterprise winners

Data to Decisions

Agentic AI to date has revolved around architecture, standards, use cases, process automation and productivity, but customer experiences and visions of reinventing categories are m...

Larry Dignan

Analyst Blog

January 15, 2026

How Should Executives Think of AI in 2026?

Board Strategy

Plenty has been said about how AI should be done over the next 10+ years. What about today's concerns for the next 12 months? How should executives discuss AI in the enterprise for...

Esteban Kolsky

Analyst Blog

January 12, 2026

Reflections on the Future and the Opportunity of Intelligent Work

Future of Work

As work shifts from collaborative to intelligent, what becomes more important: speed or velocity? The dominant message of SmartSheet ENGAGE was the declaration that its future woul...

Liz Miller

Insight News

January 11, 2026

Google launches agentic commerce tools, Universal Commerce Protocol, Gemini Enterprise for Customer Experience

Data to Decisions

Google is making its play to lead agentic AI commerce across its units as it combines AI Mode commerce features and agents with a new end-to-end commerce protocol and Google Cloud'...

Larry Dignan

Insight News

January 09, 2026

NRF 2026: Agentic AI commerce, frontline workers, customer experiences

Data to Decisions

Retailers are busy trying to figure out agentic AI driven commerce and keep frontline workers engaged so they can drive customer experience. Those are the key themes from the Natio...

Larry Dignan

Insight News

January 07, 2026

UserTesting buys User Interviews, eyes high-end human feedback loops

Data to Decisions

UserTesting, which provides customer experience insights, said it has acquired User Interviews, a platform for recruiting people for user and market research as well as AI training...

Larry Dignan

Analyst Blog

January 05, 2026

Monday's Musings: Davos 2026 - In A Spirt of Dialogue, Conversation Starters For Debate (Part 1)

Data to Decisions

Another year, another Davos. With 3000 official and 5000 unofficial attendees at UnDavos and a host of amazing side events, the beginning of the year marks a rite of passage for th...

R "Ray" Wang

Analyst Blog

December 29, 2025

News Analysis: Why 2025 Became The Age of AI

Data to Decisions

lt;pgt;From AI breakthroughs to infrastructure investments, 2025 reshaped the tech landscape. CGTN's Sally Ayhan spoke to Ray Wang, Principal Analyst at Constellation Research, abo...

R "Ray" Wang

Analyst Blog

December 24, 2025

News Analysis: ServiceNow Buys Armis, Top 5 Trends For 2026

Data to Decisions

lt;pgt;Five Market Trends for 2026 and the ServiceNow Armis Deallt;/pgt; lt;pgt;Today on Fox Business Network with Ashley Webster on Varney and Co, 5 Market Trends for 2026 were...

R "Ray" Wang

Insight News

December 22, 2025

Paychex: How it's playing AI on multiple fronts

Data to Decisions

Paychex is betting that its proprietary data sets in human capital management and adjacent markets will make it a winner in AI via productivity and new products. ...

Larry Dignan

ConstellationTV

December 17, 2025

2025 Enterprise Awards | CRTV's Best & Worst in Enterprise Technology

Future of Work

The results are in! We are excited to announce the 2025 Enterprise Awards, recognizing the standout leaders, innovations, breakthroughs, and yes, a few unforgettable flops that sha...

Chirag Mehta

Esteban Kolsky

Holger Mueller

Larry Dignan

Martin Schneider

Michael Ni

R "Ray" Wang

Analyst Blog

December 17, 2025

Constellation 2025 Enterprise Awards

Data to Decisions

lt;pgt;This year’s Enterprise Awards honor the trailblazers driving this next chapter of enterprise transformation. After a spirited debate across our analyst team, we’re proud to ...

Liz Miller

Larry Dignan

R "Ray" Wang

Holger Mueller

Martin Schneider

Chirag Mehta

Michael Ni

Esteban Kolsky

Insight News

December 15, 2025

Costco approaching AI in ‘very Costco way’

Data to Decisions

Costco is weaving artificial intelligence throughout its operations but doing it in what CEO Ron Vachris calls a quot;very Costco way.quot; ...

Larry Dignan

Analyst Blog

December 10, 2025

Elevating the Value of Speaking Up with Voice

Future of Work

lt;pgt;The rise of voice-first experiences and what it means for modern CX.lt;/pgt; ...

Liz Miller

Analyst Blog

December 05, 2025

From "Legos" to Solutions: AWS re:Invent 2025 Takeaways with Constellation Research Analysts

Data to Decisions

lt;pgt;AWS re:Invent marked a pivotal shift in the cloud giant's trajectory. Moving beyond its traditional focus on core compute primitives, AWS is aggressively quot;moving up the ...

Chirag Mehta

Holger Mueller

Larry Dignan

Michael Ni

R "Ray" Wang

Liz Miller

Hannah Mason

Insight News

December 03, 2025

Amazon Connect gets its due at AWS re:Invent 2025

Data to Decisions

Amazon Connect is the lead for AWS when it comes to taking a bunch of building blocks and quot;primitivesquot; and compiling them for enterprise use cases. Amazon Connect isn't abo...

Larry Dignan

Insight News

November 30, 2025

Warby Parker's third act revolves around AI

Data to Decisions

Warby Parker is entering its third act that will be powered by AI on two fronts: Productivity and revenue growth. Neil Blumenthal, President and Co-CEO, said on the company's third...

Larry Dignan

Insight News

November 26, 2025

SavATree's Sarah Cusack on engaging frontline workers

Future of Work

SavATree, a landscape services company that operates across 40 US states, generated $1.5 million in returns by better engaging and training its frontline workers. Here's a look at ...

Larry Dignan

Insight News

November 26, 2025

Workday's Q3 highlights push, pull, patience of its AI strategy

Data to Decisions

Workday is rounding out its AI strategy, building out its platform with multiple tuck-in acquisitions and looking to become an AI agent player because it can leverage its unified H...

Larry Dignan

Analyst Blog

November 20, 2025

Quantum, Geo-Targeting, and Freshworks Strategic Pivot

Data to Decisions

lt;pgt;ConstellationTV episode 118 covers the latest enterprise tech developments, creative advertising solutions, and strategic pivots from leading organizations.lt;/pgt; ...

Hannah Mason

Liz Miller

Holger Mueller

Analyst Blog

November 20, 2025

HOT TAKE: Adobe Scoops Up Semrush to Expand Brand Visibility Play

New C-Suite

lt;pgt;Adobe’s acquisition of Semrush is interesting because it adds significant capabilities and expertise in the gathering, utilization and analysis of brand driven search, inclu...

Liz Miller

ConstellationTV

November 19, 2025

Quantum, Geo-Targeting, and Freshworks Pivot | ConstellationTV Episode 118

Data to Decisions

Discover the latest breakthroughs in enterprise tech, geo-targeted marketing, and CX excellence—insights from industry leaders and Freshworks’ bold new strategy. ...

Hannah Mason

Liz Miller

Holger Mueller

Insight News

November 19, 2025

Target cuts deal with OpenAI as it plans customer experience overhaul

Data to Decisions

Target's comeback plan revolves around improving customer experience, plowing more money into capital expenditures and technology partnerships with the likes of OpenAI. ...

Larry Dignan

Insight News

November 19, 2025

Workday acquires Pipedream, launches midmarket focused Workday GO

Data to Decisions

Workday said it will acquire Pipedream, an integration platform for AI agents that features more than 3,000 pre-built connectors. ...

Larry Dignan

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