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Constellation Insights
December 3, 2025

Amazon Connect gets its due at AWS re:Invent 2025

Amazon Connect is the lead for AWS when it comes to taking a bunch of building blocks and "primitives" and compiling them for enterprise use cases. Amazon Connect isn't about being a contact center application as much as it is addressing customer-facing use cases starting with service.

Constellation Insights
December 2, 2025

AWS launches Amazon Nova Forge, Nova 2 Omni

With Amazon Nova Forge, AWS is looking to deliver real enterprise outcomes. The reality has been that off-the-shelf foundational models are inaccurate in many enterprise use cases. When enterprises build on top of open source models, results can degrade as more data is added.