What do you think? Can Brands Keep Their Promise?
If you're ready to discuss this and hear what others have to say, we invite you to join us for a 30-minute webcast followed by Q&A.
Companies like Apple, REI, Amazon, and Zappos are known for providing exceptional customer experiences. They've set the standard, and yet there are still upstarts like Everlane, Birchbox, One King's Lane, and Zulily, to name just a few. Since we're headed into the holiday high season for retailers, I thought it was only fitting to mention a line of businesses clamoring to delight you. What brands come to your mind?
When: Thursday, November 20, 2014 @ 10:00a.m. PT / 1:00 p.m. ET
You can register to join this webcast dialogue in just 30 seconds.
Speakers:
Dr. Natalie Petouhoff, VP & Principal Analyst at Constellation Research
Dr. Janice Presser, behavioral scientist and CEO of The Gabriel Institute
What you'll learn:
1. Why it’s important for brands to keep their promise
2. How organizational change is affecting the ability to deliver true transformation digital customer experiences
3. How technology must be integrated with people and process to deliver what customers expect
By the way, if you were able to join us at Connected Enterprise 2014 in Half Moon Bay this year, you may have heard Bryan or Dr. Presser speak, so this is a chance to continue the conversations.