ServiceNow, Salesforce invest $1.5 billion in Genesys as Five9 CEO retires
ServiceNow and Salesforce will invest $1.5 billion in Genesys, a cloud customer experience platform.
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Delta starting to scale its AI-driven dynamic pricing system
Delta Air Lines is pricing about 3% of its domestic fares with an artificial intelligence system and plans to get to 20% by the end of 2025.
Agentic AI: Is it really just about UX disruption for now?
Are AI agents going to reinvent workflows, processes, the future of work and enterprise efficiency? Or are AI agents just a better user experience and another excuse to sell you a different flavor of the "suite always wins?" Your answer depends on time frame.
Amazon vs. Walmart: 8 innovation takeaways
"(Walmart) is one of the greatest case studies in the innovator's dilemma that we’ve ever seen in modern business history," said author Jason Del Rey.
