Title Publication Date Research Product Business Research Theme
Market Overview: Field Service Management Q1 2021 Market Overview Next-Generation Customer Experience
Market Trends: Solving for Customer Experience in a Post-CRM World Q2 2021 Trends Data to Decisions, Future of Work, Marketing Transformation, Next-Generation Customer Experience, Tech Optimization
Value vs Volume Based Engagements Q2 2021 Big Idea Marketing Transformation
Rethinking Engagement Analytics for the Experience Age Q2 2021 Big Idea Data to Decisions, Marketing Transformation, Next-Generation Customer Experience
Defining "Modern" Business Applications for CX Q2 2021 Big Idea Data to Decisions, Marketing Transformation, Future of Work, Next-Generation Customer Experience
Headless Architecture vs. Headless Content Q3 2021 Big Idea Marketing Transformation, New C-Suite, Next-Generation Customer Experience
Strategies for Managing Customer Data Q3 2021 Best Practices Data to Decisions, Future of Work, Marketing Transformation, Next-Generation Customer Experience