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Title | Publication Date | Research Product | Business Research Theme |
---|---|---|---|
Market Trends: Solving for Customer Experience in a Post-CRM World | Q1 2021 | Trends | Data to Decisions, Marketing and Sales Effectiveness, Future of Work, Next-Generation Customer Experience, Tech Optimization |
Market Overview: Field Service Management | Q1 2021 | Market Overview | Next-Generation Customer Experience |
Value and Volume Based Engagements | Q1 2021 | Big Idea | Marketing and Sales Effectiveness |
Strategies for Managing Customer Data | Q2 2021 | Best Practices | Data to Decisions, Future of Work, Marketing and Sales Effectiveness, Next-Generation Customer Experience |
Rethinking Engagement Analytics for the Experience Age | Q2 2021 | Big Idea | Data to Decisions, Marketing and Sales Effectiveness, Next-Generation Customer Experience |
Defining "Modern" Business Applications for CX | Q2 2021 | Big Idea | Data to Decisions, Marketing and Sales Effectiveness, Future of Work, Next-Generation Customer Experience |
Headless Architecture vs. Headless Content | Q3 2021 | Big Idea | Marketing and Sales Effectiveness, New C-Suite, Next-Generation Customer Experience |