Five years ago, Chief Information Officers (CIOs) were on top of the world. These executives played mission-critical roles in driving multi-million dollar projects that delivered massive change. However, a global recession and the inability of CIOs to deliver on business value have tarnished their status. Today's CIOs are under pressure to deliver on requests for innovation, cost reduction, connectivity, and a growing demand for business intelligence. Just as previous technology and business shifts have changed the role of the CIO, the new, more consumer-oriented business models of the social revolution will favor a new breed of business and technology leader. These leaders will have to navigate myriad converging and disruptive technologies, align new initiatives to both business value and technology feasibility, and identify strategies to leverage existing investments to fund innovation. Constellation's research and advisory offerings arm the CIO w/ the knowledge, best practices, and strategies required to manage the four personas of the next generation CIO.
RingCX is a native platform that will include RingCentral's unified communications tools with contact center capabilities as well as generative AI.
According to Five9, Aceyus will provide its CX platform with contextual data across disparate systems. Aceyus integration catalog will also boost Five9's data lake.
Zoom updated its terms of service to give the platform the right to use some customer data for training its AI models. Here are a few thoughts on what's next.
Generative AI, which appears to be initially loved by students and loathed by educators, is coming to education as its embedded in courseware as well as learning management systems.
Here's a look at moving parts to consider as enterprises put Llama 2 through its paces as they craft generative AI use cases.
Salesforce's Einstein Studio, which is generally available, can use custom LLMs along with Einstein GPT's LLMs and remove the need for Extract Transform and Load (ETL).
"What we're doing is democratizing access to generative AI, lowering the cost of training and running models, enabling access to large language model of choice instead of there only being one option," said Amazon CEO Andy Jassy.
CEO Tim Cook said third quarter services revenue hit a record in the June quarter with more than 1 billion paid subscriptions.
Amazon Web Services sales in the second quarter were up 12% from a year ago to $22.1 billion with operating income of $5.4 billion.
"On-premises customers cannot benefit from major innovations such as artificial intelligence (AI) and green ledger," said SAP user group DSAG.
Unity is looking to embed generative AI into its digital twin platform that includes data ingestion, creation, visualization, simulation and collaboration tools.
The company is betting that its mobile processor units will be a must have for AI use cases on edge computing and devices.
