Uber outlines its autonomous vehicle plan
Uber addressed long-running concerns about its autonomous vehicle strategy with a plan that revolves around partnering and leveraging its data platform to manage workloads and rides.
Starbucks aims for 4 minute barista to customer handoff process to boost CX
Starbucks is leaning in on process improvement for mobile orders, optimization and technology to get wait times down to 4 minutes in most of its cafes, said CEO Brian Niccol.
Cognizant: AI savvy consumers will drive spending, demand new experiences
Cognizant said that consumers that embrace artificial intelligence are likely to drive $4.4 trillion in AI-influenced consumer spending in the US by 2030.
Delta Air Lines completes cloud migration with focus on AI and data-driven customer experience
Delta Air Lines has migrated most of its technology infrastructure to the cloud and is starting to leverage generative AI (GenAI) for personalized pricing, digital concierge services, and optimizing the customer experience.
Monday's Musings: Exponential Efficiency In The Age Of AI At Davos
While, Trump, China, and the global economy take centerstage at this year’s World Economic Forum, AI will be the main topic du jour. Senior executives and policy wonks seek to understand how AI will transform businesses, societies, and economies. The AI Age truly is the 4th Industrial Revolution, not the other stuff that was peddled as conference fodder over the past five years in Davos.