Zoom Contact Center shows traction in Q2
Zoom's revenue growth remains anemic, but the company is increasingly winning platform deals and displacing legacy players in the contact center.
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Zoom Q1 earnings strong, sees growth in employee experience
Zoom CEO Eric Yuan said AI enhancements were boosting demand of Zoom Workplace, Zoom Phone, Team Chat, Events and Whiteboard.
Your next Zoom meeting may be at an AMC Theatre
For AMC and Zoom the deal could be a win-win. AMC needs to fill theatres as the movie industry struggles due to streaming and Zoom would like to redefine hybrid and remote work.
Zoom reports strong Q4, outlook, sees contact center traction
Zoom said enterprise revenue in the fourth quarter grew nearly 5% as online revenue, typically individuals and small businesses, fell less than 1%.
Zoom reports strong Q3, sees AI Companion uptake
Zoom CEO Eric Yuan said that Zoom saw 220,000 accounts enabling Zoom AI Companion.
Zoom expands reach, generative AI use cases with pricing that aims for market share
Zoom has been systematically expanding its reach beyond its core video communications tools that made the company a verb.
Zoom sets AI Companion roadmap across platform
The Zoom AI Companion, formerly known as Zoom IQ, will be rolled out across various services on the Zoom platform, including Meetings, Team Chat, Phone, Email and Whiteboard and be available in a side panel.
Zoom sees enterprise traction, cites Contact Center, Team Chat wins
Zoom CEO Eric Yuan said Zoom Contact Center is adding 90 new features and enhancements per quarter. "We look forward to adding additional products to this suite to expand our native CX capabilities and revenue streams."
Zoom's customer data terms for training AI may be just the beginning
Zoom updated its terms of service to give the platform the right to use some customer data for training its AI models. Here are a few thoughts on what's next.
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