Zoom Communications is adding a set of agentic AI capabilities to Zoom AI Companion so it can take actions across its platform for collaboration and customer experience.
Speaking on an earnings conference call, Zoom CEO Eric Yuan said Zoom AI Companion monthly active users grew 59% sequentially. Zoom's Workvivo, which is benefiting from a Meta partnership, saw its customer base jump by 72%.
Zoom outlined its roadmap and upcoming products that include AI Companion 2.0 across its platform, a focus on work management for frontline workers and a deeper dive into contact center, education and healthcare markets.
Zoom's revenue growth remains anemic, but the company is increasingly winning platform deals and displacing legacy players in the contact center.
Zoom CEO Eric Yuan said AI enhancements were boosting demand of Zoom Workplace, Zoom Phone, Team Chat, Events and Whiteboard.
For AMC and Zoom the deal could be a win-win. AMC needs to fill theatres as the movie industry struggles due to streaming and Zoom would like to redefine hybrid and remote work.
Zoom said enterprise revenue in the fourth quarter grew nearly 5% as online revenue, typically individuals and small businesses, fell less than 1%.
Zoom CEO Eric Yuan said that Zoom saw 220,000 accounts enabling Zoom AI Companion.
Zoom has been systematically expanding its reach beyond its core video communications tools that made the company a verb.
The Zoom AI Companion, formerly known as Zoom IQ, will be rolled out across various services on the Zoom platform, including Meetings, Team Chat, Phone, Email and Whiteboard and be available in a side panel.
Zoom CEO Eric Yuan said Zoom Contact Center is adding 90 new features and enhancements per quarter. "We look forward to adding additional products to this suite to expand our native CX capabilities and revenue streams."
