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September 26, 2024

Trust & Safety Challenges in the Age of AI

The vast majority of content online now is user-generated. The regulatory implications are becoming clear. Automated content moderation is being driven by the sheer scale. It might bring more agile and objective governance as well.  

Constellation Insights
September 5, 2024

Scotts Miracle-Gro and UserTesting: 9 customer experience takeaways

Constellation Research analyst Liz Miller recently caught up with Scotts Miracle-Gro leaders Hailey Schraer, lead user experience researcher at Scotts Miracle-Gro, and Jess Bailey, senior manager of digital experience at Scotts Miracle-Gro, to talk customer experience (CX). I followed up with a look at how those Scotts Miracle-Gro efforts align to the broader corporate strategy laid out by CEO Jim Hagedorn.