Monday's Musings: In An Age of AI, Death To The Pyramid Model, Long Live The Diamond
Most professional services firms have operated in a pyramid model where the most senior owner of a P&L would have a staffing ratio of 1:3 to 1:5 and their next reports would have a staffing ratio of 1:5 to 1:10. This pyramid structure would continue until the last level.
Constellation Research Ambient Experience: Everything we learned about CX, EX, AI, data
Constellation Research kicked off its Ambient Experience 2024 in Austin and the key theme was the intersection of data, artificial intelligence, digital transformation and employee and customer experiences.