Mid-Market Customers Still Seek Turnkey, Last-Mile Solutions

Disruptive Technologies in Matrix Commerce Drive Wish List for 2013 Budgets

This report showcases Constellation’s mid-market customer survey for 2012 with responses from 339 participants. Notable trends include the continued prioritization of turnkey solutions, focus on matrix commerce in the disruptive tech wish list, improving IT departmental budget conditions from 2010 to 2012, expectations of operational excellence from implementation partners and some changes in vendor mindshare for application upgrades or replacements. Constellation recommends that users apply the seven best practices for vendor selection as they make the journey toward apps replacement.