This Offering Overview examines Microsoft’s Dynamics 365 Commerce and Microsoft Cloud for Retail in the all-in-one commerce clouds market. It includes a model of the 20 steps to the perfect order, the key trends in a post-pandemic world, and a list of attributes buyers should consider when selecting an end-to-end commerce solution.

Early adopters should use this report to select modern cloud-based commerce solutions built with the latest architecture. Existing commerce customers should seek a migration time frame from their existing legacy on-premises commerce investments to a cloud-based, microservices, event-driven architecture; data-driven network; and artificial intelligence (AI) approach.

Midsize to large enterprise customers and prospects that seek to cover retail, commerce, business-to-business (B2B), and business-to-consumer (B2C) in one platform should consider Microsoft in their vendor selection short lists.

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