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Offering Overview

Salesforce Commerce Cloud

Matrix Commerce
At a Glance This Offering Overview examines Salesforce Commerce Cloud in the all-in-one commerce cloud market. The report includes a model of the 20 steps of the perfect order, the key trends in a post-pandemic world, and a list of attributes buyers should consider when…
R Ray Wang
Case Study

Close Talent Gaps With Strategic Workforce Planning and Innovation

Data to Decisions
At a Glance Organizations that don’t have the right people or enough people in place can’t execute effectively. Talent gaps—whether in sales, customer service, technical positions, administrative roles, teaching posts, or…
Doug Henschen
Trends

Cloud ERP Drives Upgrade and Refresh Cycles

New C-Suite
Executive Summary Enterprises emerging from the worst of the COVID-19 pandemic seek greater flexibility and more automation in their enterprise resource planning (ERP) solutions. Leaders need to easily access data, enable self-service capabilities, and intelligently automate…
R Ray Wang
Open Research

Splunk .conf22 Report

Data to Decisions
Splunk Makes a Splash at .conf22 Observability and security have come to the forefront of IT service delivery, a convergence that was long overdue. This was the urgent theme of the 2022 Splunk conference in Las Vegas. I had the privilege of attending the Splunk .conf22…
Andy Thurai
Trends

Databricks Delivers on the Promise of Single-Platform Simplicity

Data to Decisions
Executive Summary This report examines Databricks’ progress toward delivering a “lakehouse” platform that can serve both the data engineering and data science needs associated with data lakes as well as the business…
Doug Henschen
Trends

What ERP Users Want in 2023

Matrix Commerce
Executive Summary Enterprises emerging from the COVID-19 pandemic seek greater flexibility and more automation in their enterprise resource planning (ERP) systems. Leaders need to easily access data, enable self-service capabilities, and intelligently automate processes. The…
R Ray Wang
Best Practices

Digital Transformation Blueprint for the Office of the CFO

New C-Suite
Executive Summary This report explores the capabilities and technologies required to fully rethink, digitize, and automate the finance function more effectively than is possible with piecemeal or incremental approaches, yet largely without the risks of big-bang IT projects…
Dion Hinchcliffe
Market Overview

All-in-One Commerce Clouds Deliver on Digital Transformation

Matrix Commerce
Executive Summary This Market Overview examines all-in-one commerce clouds.It includes a detailed framework for evaluating the steps required to achieve the perfect order in end-to-end commerce, examines the key trends to consider for successful commerce in a post-pandemic…
R Ray Wang
Offering Overview

Vertica Brings Flexibility to Deployment Choices and Analytical Options

Data to Decisions
Executive Summary Vertica is a leading analytics platform that can be deployed on-premises, in the cloud, or in hybrid fashion and is also available as a database service on Amazon Web Services (AWS). Vertica is one of the most important products in the portfolio of Micro…
Doug Henschen
Case Study

Homebase Introduces Low Code to Accelerate Its Digital Transformation

Data to Decisions
At a Glance This case study describes the creation and rollout of critical low-code/no-code applications at Homebase, built on the Neptune DXP. Thanks to the new automation from these applications, Homebase was able to operate successfully during the COVID-19 pandemic by…
Holger Mueller
Case Study

Relationship Marketing at the Speed of Value

Marketing Transformation
At a Glance Customer loyalty and customer relationships often are thought of as programs or campaigns to be launched and automated. But for teams spread thin by complex marketing technology stacks that fail to deliver the automated, relevant, connected customer engagements…
Liz Miller
Vendor Profile

TripleBlind: A Lateral Approach to Privacy-Enhanced Data Sharing

Data to Decisions
At a Glance TripleBlind is a leader in the relatively new and fast-evolving category of privacy-enhancing computation (PEC). A great many options are emerging for unlocking the inherent value of data in decision-making while maintaining privacy and control over data locality…
Steve Wilson
Trends

People-Powered Revenue Intelligence

Data to Decisions
At a Glance Change is hard. And change is necessary for organizations looking to harness opportunity and accelerate revenue growth. Yet there are significant forces and factors impacting revenue optimization, from shifts across how the work of revenue generation is…
Liz Miller
Market Overview

Incident Management in the Cloud Era

Data to Decisions
Executive Summary When it comes to crisis/incident management in the cloud/digital era, hope is not a strategy.  Yet a majority of enterprises continue their digital business operations as usual, hoping major disruptive incidents will never happen to them, even while it…
Andy Thurai
Best Practices

Driving E-Commerce Growth With Product Content Syndication

Marketing Transformation
Executive Summary This report explores the key options for digital commerce firms seeking to achieve superior results with product data/content syndication, especially as the channel and product catalog landscape has developed more rapidly and grown far more complex in recent…
Dion Hinchcliffe
Case Study

Industriepark Höchst Is Automated by Low Code

Data to Decisions
At a Glance This case study describes the rollout of more than 70 low-code/no-code applications at Infraserv Höchst, built on the Neptune DX (digital experience) Platform (Neptune DXP). Thanks to the new automation from these applications, Infraserv can better…
Holger Mueller
Offering Overview

Nutanix Powers Workload Freedom and More

New C-Suite
At a Glance This report provides an overview of how Nutanix Cloud Platform has evolved to become a full-fledged next-generation computing platform. Nutanix has a long tradition making workloads portable, with the introduction of the AOS (Acropolis Operating System) as far…
Holger Mueller
Premium Research

It’s Time to Prepare for the E in Environmental, Social, and Governance Initiatives

Data to Decisions
Executive Summary This trend report examines the emergence of sustainability goals as part of corporate environmental, social, and governance (ESG) initiatives. It also details the looming arrival of carbon emission and climate risk reporting mandates called for in draft…
Doug Henschen
Premium Research

Honeywell Delivers Smart Cloud Apps at the Nexus of Operations and IT

Data to Decisions
At a Glance This report examines Honeywell’s fast-growing Honeywell Connected Enterprise (HCE) software business, which is bringing centralized and virtualized automation and control to operational systems and assets in the commercial real estate, retail…
Doug Henschen
Best Practices

The Rise of Unified Software Services

New C-Suite
Executive Summary This report explores the recent evolution of the advanced edge of modern third-party IT services toward a model known as unified software services (USS). Those looking to optimize how they can rapidly realize business value with IT, reduce costs, and…
Dion Hinchcliffe
Offering Overview

Oracle MySQL HeatWave Brings Machine Learning Inside the Database

New C-Suite
At a Glance This Offering Overview examines the new capabilities of Oracle MySQL HeatWave that were added in late March 2022. The report describes the underlying market trends, introduces the vendor, and presents key differentiators for Oracle’s offering. It…
Holger Mueller
Best Practices

Cloud Partnerships Done Right: C3 AI and Google Cloud

New C-Suite
Executive Summary This Best Practices report explores why cloud partnerships between SaaS/PaaS vendors on the one side and PaaS/IaaS vendors on the other matter in the 2020s. It highlights the important benefits enterprises can achieve by examining the partnership between C3…
Holger Mueller
Trends

IBM Cloud Code Engine Enables Serverless Next-Generation Applications

Data to Decisions
Introduction IBM Research has had a traditional focus on application development for decades, but more recently the organization has looked at how best to achieve serverless, multicloud, and application portability. This blog post examines how recent innovations from IBM…
Holger Mueller
Case Study

How Low Code Fosters Healthy Mums and Babies

New C-Suite
Executive Summary This case study describes the rollout of Zoho Creator for the provision of a range of apps at the National Maternity Hospital (NMH) in Dublin, Ireland, that contributes to more effective, efficient, and safe maternity service. After describing the initial…
Holger Mueller