Executive Summary

Employees and organizations have undergone a historic transformation of the work environment over the last year, due to the COVID-19 pandemic. Productivity, employee engagement, and overall effectiveness have been challenged by remote work, shifts in collaboration behavior to purely digital channels, and a storm of new applications and systems that lack sufficient context and add friction to the digital employee experience. As a result, digital environments are now in urgent need of an overhaul.

Many organizations now are focused on significantly streamlining and improving the employment experience by interconnecting multiple systems of HR data and other IT systems to create competitive differentiators that are more resilient and long-lasting. The scope of this new employee experience for 2021 is end-to-end, from recruitment through offboarding. This report explores how IT and HR can come together to create a more holistic, centered, and effective digital workplace.

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