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A New Digital Experience Maturity Model for Improved Business Outcomes

Published April 04, 2021
Dion Hinchcliffe
Dion Hinchcliffe
Vice President and Principal Analyst

Executive Summary

Executive Summary

This report explores the evolution of digital experience monitoring and management and uses the latest industry trends and customer examples to develop a maturity model for digital experience monitoring.

Practitioners, vendors, and service providers can use the research in this report to strategically evolve their digital experience capabilities and gain a far greater return on investment and business value.
 

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Published
April 04, 2021
Author
Dion Hinchcliffe
Dion Hinchcliffe
Categories
Future of Work Next-Generation Customer Experience Tech Optimization Chief Customer Officer Chief Information Officer Chief Marketing Officer Chief Digital Officer Chief Analytics Officer