Executive Summary

This report explores the recent emergence of employee experience as the overall holistic model for employee enablement and effectiveness via digital tools, skills, and processes. 

It explores the differentiated nature of the modern employee experience post-COVID compared with what organizations have in the past viewed as areas CIOs and CHROs should more urgently act upon and includes an overview of the critical aspects and features of an employee experience today, including:

  • The best ways to enable employees as they adapt to an experience that is much more digital than in the past
  • Strategies for modernizing an existing employee experience to meet current standards
  • The specific business benefits and impacts of a modern employee experience, especially the importance of new technological capabilities in the tool mix 

Technologies explored in this report include digital adoption platforms, next-generation automation, people analytics, low-code development, on-demand talent sourcing, and work coordination.

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