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Trends

The Case for Revenue Platforms

Data to Decisions
Executive Summary What started out as sales engagement solutions to improve sales operations has now morphed into a very crowded category of solutions known as revenue operations, revenue intelligence, and revenue operations data automation. Most of these solutions have…
R Ray Wang
Offering Overview

HPE Enters the Next-Generation Computing Market

Data to Decisions
Executive Summary This report provides an overview of how HPE GreenLake for Private Cloud Business Edition (GreenLake PCBE) enables a full-fledged next-generation computing platform. The GreenLake PCBE platform provides what CxOs require most: Identicality of technology…
Holger Mueller
Premium Research

JPMorgan Chase: Digital Transformation, AI and Data Strategy Sets Up Generative AI

Data to Decisions
Customer Story Spotlight JPMorgan Chase will deliver more than $1.5 billion in business value from artificial intelligence and machine learning efforts in 2023 as it leverages its 500 petabytes of data across 300 use cases in production. "We've always been a data-driven…
Larry Dignan
Premium Research

How Home Depot Blends Art and Science of Customer Experience

Data to Decisions
Customer Story Spotlight Home Depot has transformed customer experiences with multiple technology and productivity projects that touch the supply chain, retail stores and associates working the floor, but few have delivered the quick returns of Sidekick. At Home Depot's…
Larry Dignan
Offering Overview

IBM Power Virtual Server Brings IBM Power Workloads to the Cloud

Data to Decisions
Executive Summary This report provides an overview of how IBM Power Virtual Server has evolved into a full-fledged next-generation computing platform. The IBM Power Virtual Server platform provides what CxOs require the most: Identicality  of technology stacks across…
Holger Mueller
Open Research

How Data Catalogs Will Benefit From and Accelerate Generative AI

Data to Decisions
Executive Summary The potential of generative artificial intelligence (gen AI) is taking the world by storm. Leading organizations and fast followers are developing gen AI strategies and, in some cases, launching initial capabilities. Success will depend on having accurate,…
Doug Henschen
Open Research

2023 H1 CxO Business Confidence Survey

Future of Work
Introduction Constellation’s 2023 H1 “CxO Business Confidence Survey” assesses the confidence of C-suite executives in today’s business and technology climate as well as their financial outlook for 2023…
Hannah Mason, R Ray Wang
Trends

IBM Delivers AI How It Is Meant to Be With Watsonx

Tech Optimization
Executive Summary The year 2023 is quickly becoming the year of artificial intelligence (AI) in general and generative AI in particular. But with the hype turning into demand, it has also become clear that enterprises want to avoid lock-in for their AI workloads that power…
Holger Mueller
Trends

Connecting Experiences From Employees to Customers

Data to Decisions
Executive Summary The contact center feels as though it is trapped in an almost constant state of change and evolution. Just as the throes of the pandemic-induced shift in work have calmed, work has changed yet again as hybrid models take hold and teams manage the people,…
Liz Miller
Trends

The New 2023 Cloud Reality: A Rebalancing Between Private and Public

New C-Suite
Executive Summary This report is designed to provide insights into cloud workload sourcing that will help enterprises best determine when workloads should be located in a public or a private cloud. It includes data and insights from 22 high-level IT executivesâ&…
Dion Hinchcliffe
Best Practices

The Evolution of Unified Software Services

New C-Suite
Executive Summary This report explores the ongoing evolution of the advanced edge of modern third-party IT services toward a model known as unified software services (USS). Those looking for the latest strategies for optimizing how they can rapidly realize business value…
Dion Hinchcliffe
Offering Overview

Zoho Analytics: A New Value Leader Emerges in Business Intelligence

Data to Decisions
Executive Summary Introduced in 2009, Zoho Analytics was one of the earliest analytics and business intelligence (BI) products to be offered as a cloud-based service. In keeping with Zoho’s ethos of delivering value-leading technology, Zoho Analytics…
Doug Henschen
Trends

Microsoft Shifts Coding From Typing to Language With ChatGPT

Tech Optimization
Executive Summary Microsoft has unleashed a flurry of artificial intelligence (AI) enhancements in spring 2023, based on its partnership with OpenAI, and has accelerated the uptake of new code generation options for the Microsoft Power Platform. This report looks at software…
Holger Mueller
Market Overview

Analytics and Business Intelligence Evolve for Cloud, Embedding, and Generative AI

Data to Decisions
Analytics and business intelligence (BI) products have steadily evolved throughout their history, and in 2023 they’re continuing to evolve, in three important ways: adding cloud deployment options; adding embedding capabilities to deliver insights within…
Doug Henschen
Trends

Analytics and Business Intelligence Trends in Cloud, Embedding, and Generative AI

Data to Decisions
The analytics and business intelligence (BI) market is mature in many respects, but it’s rapidly evolving in three important ways: adding cloud deployment options; adding embedding capabilities to deliver insights within applications and collaboration platforms…
Doug Henschen
Case Study

AWS Propels the Bundesliga Fan Experience to the Next Level

Data to Decisions
At a Glance Soccer (or football) is the most popular sport in Germany, Europe, and the planet. Deutscher Fußball-Bund (DFB) has more than 7.5 million members. The highest class of competition is the Bundesliga, which is operationally and commercially managed by…
Holger Mueller
Big Idea

Time for Software Architecture to Catch Up With the Event-Driven World

Data to Decisions
Executive Summary This Constellation Big Idea report examines the evolution of enterprise architectures and how they have evolved over time. It delves into the details of the most recent approach, event-driven architecture, and discusses its advantages. The report concludes…
Holger Mueller
Trends

ChatGPT: Hype or the Future of Customer Experience?

Data to Decisions
Executive Summary Although generative artificial intelligence (AI) has been around for some time, OpenAI’s ChatGPT has captured the hearts and minds of the general population by highlighting tangible possibilities of what AI can accomplish in both the…
Liz Miller, R Ray Wang
Offering Overview

Oracle’s Data Platform Gets an EPYC™ Boost

Data to Decisions
Executive Summary This report provides an overview of how the Oracle Data Platform running with Oracle Autonomous Database enables Enterprise Acceleration,  with a special focus on how Oracle’s use of AMD EPYCâ„¢ processors in Exadata…
Holger Mueller
Trends

2023 Trends in Incident Management

Data to Decisions
More than a year has passed since Constellation published its original “Trends in Incident Management” report. However, most enterprises still are not set up to handle IT-related incidents, or crises, in real time. Fortunately, the…
Andy Thurai
Offering Overview

IBM Cloud Satellite Powers Workload Freedom and More

Data to Decisions
Executive Summary This report provides an overview of how IBM Cloud Satellite has evolved to become a full-fledged next-generation computing platform. The IBM Satellite platform provides what CxOs require the most: Identicality  of technology stacks across cloud and on…
Holger Mueller
Offering Overview

ServiceNow Offers AI-Powered Service Operations for Modern ITOps

Data to Decisions
Executive Summary With the COVID-19 pandemic forcing every business to move online, the majority of enterprises have had to mature their digital operations forcefully, because they haven’t had enough time to evolve naturally. Out of business necessity, every…
Andy Thurai
Best Practices

The New Digital Assets Imperative for CIOs in the Public Sector

Digital Safety, Privacy, and Cybersecurity
Executive Summary CIOs in the public sector today have momentous decisions to make as innovative new digital assets managed within blockchains and distributed ledgers become a vital part of the future of financial systems and government services as they create brand-new…
Dion Hinchcliffe