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Trends

Analytics and Business Intelligence Trends in Cloud, Embedding, and Generative AI

Data to Decisions
Executive Summary The analytics and business intelligence (BI) market is mature in many respects, but it’s rapidly evolving in three important ways: expanding cloud deployment options; adding embedding capabilities to deliver insights within applications and…
Doug Henschen
Big Idea

Performant Diversity

Future of Work
Executive Summary The issue of diversity, equity, and inclusion (DEI) has been divisive among the workforce. That may be partly because a McKinsey study that launched the DEI movement used race, ethnicity, and gender as attributes for achieving diversity; however, diversity…
R Ray Wang
News Analysis

Boomi Bolsters Its Platform to Help Customers Drive AI Innovation

Data to Decisions
Executive Summary Integration, automation, application programming interface (API) management, service orchestration, and data management. These are core requirements for almost any midsize or enterprise-scale organization seeking to harness and coordinate myriad applications…
Doug Henschen
Case Study

Ian Cole’s CX Mission at Give Kids The World Village: ‘Do Amazing Things’

Data to Decisions
Customer Story Spotlight For Ian Cole, chief innovation officer of Give Kids The World Village (GKWV), returns on technology investments are measured in smiles. GKWV is an 89-acre nonprofit “storybook” resort in Kissimmee, Florida, that…
Larry Dignan
Case Study

How Virginie Nowak blended employee and customer experiences at Access Bank

Data to Decisions
Customer Story Spotlight Virginie Nowak, Group Chief Customer Experience Officer at Access Bank PLC, had an interesting problem to solve: How do you maintain and improve customer experience (CX) at a bank with multiple touchpoints and employee turnover in an emerging…
Larry Dignan
Offering Overview

Amazon QuickSight Brings GenAI and Cost Advantages to Business Intelligence

Data to Decisions
Executive Summary Introduced by Amazon Web Services (AWS) in 2016, Amazon QuickSight is a cloud-based analytics and business intelligence (BI) service that has steadily matured over its eight-year history. Although the service initially delivered basic data visualization…
Doug Henschen
Trends

Key Trends for Enterprise Application Platforms in 2024 and Beyond

New C-Suite
Executive Summary Enterprise application platforms (EAPs) have gained relevance over the years, advancing from being add-ons to an enterprise application to being revenue generators. The key driver is the Build  use case of EAPs that allows enterprises to build the…
Holger Mueller
Open Research

Rocket Companies’ strategy: Generative AI transformation in turbulent market

Rocket Companies, a fintech company with mortgage, real estate, and personal finance businesses, is starting to see the payoff from its generative AI efforts as well as a bet on AWS’s Amazon Bedrock. In 2024 the company reported first-quarter revenue of $1.4…
Larry Dignan
Market Overview

AI and Automation Breathe New Life Into Midmarket CRM Suites

Executive Summary The midmarket customer relationship management (CRM) landscape is full of point solutions addressing unique feature sets and specific customer-oriented business processes. Unlike with enterprise CRM solutions, today’s vendors have…
R Ray Wang
Trends

Secrets to a Successful AI Strategy

Data to Decisions
Executive Summary Generative artificial intelligence (GenAI) ushers in a new wave of optimism for transforming how every organization plans, operates, automates, and differentiates in the market. These unique opportunities, brought on by GenAI, will impact areas such as…
R Ray Wang
Trends

11 Top Cybersecurity Trends for 2024 and Beyond

New C-Suite
Executive Summary The cybersecurity landscape is undergoing a significant transformation, largely influenced by artificial intelligence (AI). Although AI presents promising opportunities for bolstering security measures via advanced analytics and automation, it also…
Chirag Mehta
Trends

Key Trends for Low Code in 2024 and Beyond

New C-Suite
Executive Summary Low-code platforms have increased in relevance—even risen to strategic importance—in the last few years, because enterprises need to own their digital transformation destiny by creating software assets that enable what…
Holger Mueller
Offering Overview

Domo Apps, Workflows, and AI Solve Yet More Data-Driven Business Challenges

Data to Decisions
Executive Summary Founded in 2010, Domo was born as a cloud-based data and insight platform aimed at business decision-makers. Conceived well after the first generation of business intelligence (BI) products and well into the democratized, self-service era of BI, Domo is,…
Doug Henschen
Open Research

How Equifax’s cloud transformation set up AI, data strategies

Equifax in 2024 will decommission mainframes and data centers in North America as it largely completes a cloud transformation that dates back to 2018. Now Equifax CEO Mark Begor is looking for more product velocity, artificial intelligence (AI) capabilities, and competitive…
Larry Dignan
Open Research

3 Steps to Making Success More Successful

New C-Suite
Is Customer Success Broken? In mid-2023 a trio of partners at the famed venture capital firm Andreessen Horowitz published a blog titled “Customer Success Is Broken. Here’s How to Fix It." They noted that customer success failures occurred…
Liz Miller
ShortList

Constellation ShortList™ Extended Detection and Response Platforms (XDR)

Digital Safety, Privacy & Cybersecurity
About This ShortList In today's complex IT environment, siloed security tools leave blind spots that attackers exploit. Traditional security solutions often operate in silos, collecting data from disparate sources like endpoints, networks, and cloud environments. This…
Chirag Mehta
ShortList

Constellation ShortList™ Security Access Service Edge (SASE)

Digital Safety, Privacy & Cybersecurity
About This ShortList The digital landscape has undergone a seismic shift. Cloud adoption is skyrocketing, users access resources from anywhere, and traditional security perimeters are crumbling. This creates a complex and vulnerable ecosystem where legacy solutions…
Chirag Mehta
ShortList

Constellation ShortList™ Managed Detection and Response (MDR)

Digital Safety, Privacy & Cybersecurity
About This ShortList In today's complex cybersecurity landscape, detecting and responding to threats can be overwhelming for organizations lacking dedicated security teams or expertise. Managed Detection and Response (MDR), a growing service offering that combines human…
Chirag Mehta
Best Practices

Sustainability Outlook 2024: How To Prepare for Emerging Regulations and Standards

Data to Decisions
Executive Summary This best practices report examines emerging regulations and standards for corporate disclosure of greenhouse gas (GHG) emissions and climate risks. The report details European Union (EU) regulations tied to the EU’s Corporate…
Doug Henschen
ShortList

Constellation ShortList™ Digital Transformation Target Platforms

Data to Decisions
About This Constellation ShortListâ„¢ A digital transformation target platform is an enterprise-class suite of technology capabilities aimed at addressing most of the needs of organizations that are reorganizing around strategic new digital products…
R Ray Wang
News Analysis

Analysis: Box's Acquisition of Crooze Stands To Accelerate Customer Innovation

Data to Decisions
  This news analysis explores Box’s recent acquisition of Crooze, including how the acquisition will benefit Box by enabling the vendor to offer a more robust and user-friendly enterprise content management (ECM) platform. Crooze’s no…
News Analysis

UKG Writes Its Next Chapter in the Future of Work

New C-Suite
  UKG held its largest customer and partner conference, UKG Aspire, in Las Vegas in November 2023, and Constellation Research was invited and able to assess the progress of the vendor, evaluate strategy, and talk in depth with customers and partners.  A year…
Holger Mueller
Big Idea

Rebuilding Trust: Inside the 2024 Davos Agenda

New C-Suite
The 54th annual World Economic Forum in Davos, Switzerland, in January 2024, brought 2,700 delegates from more than 130 countries to attend the official event. Meanwhile, an additional 5,000 individuals joined events around Davos in a program series known as the UnDavos…
R Ray Wang