About This ShortList

In today's competitive landscape, simply building a product isn't enough. Product Experience (PX) tools empower product managers to go beyond features and build experiences that resonate deeply with users. Product Experience (PX) tools tackle the blind spots that often plague product development. They address the pain of guessing about customer needs by providing deep insights through qualitative and quantitative data. This translates to more informed product decisions, ensuring you build features that users actually love and use.

PX tools also combat high churn by enabling you to proactively engage and support your customers, fostering loyalty and long-term success. Think of them as a customer empathy compass, guiding you towards creating frictionless experiences that keep your users coming back for more. In essence, PX tools solve the problem of building products in a vacuum, instead empowering you to design with your customers in mind, leading to win-win outcomes for both you and your audience.

The PX tools market is expected to reach $8 billion by 2028.

Threshold Criteria

Constellation considers the following criteria for these solutions:

  • User feedback collection: Gather quantitative and qualitative feedback through surveys, in-app tools, and user interviews.
  • User journey mapping: Visualize user journeys to identify pain points and opportunities for improvement.
  • A/B testing: Test different product features and variations to identify the most effective solutions.
  • Heatmaps and session recordings: Understand user behavior on your product through visual insights.
  • Product analytics: Track key metrics like adoption, engagement, and churn to measure product success.
  • Personalized experiences: Tailor product features and interactions to individual user needs, driving deeper engagement.

The Constellation ShortList™

Constellation evaluates more than 30 solutions categorized in this market. This Constellation ShortList is determined by client inquiries, partner conversations, customer references, vendor selection projects market share and internal research.

  • Amplitude
  • FullStory
  • Gainsight
  • InMoment
  • Mixpanel
  • Pendo
  • Qualtrics
  • Quantum Metric
  • UserTesting

Frequency of Evaluation

Each Constellation ShortList is updated at least once per year. Updates may occur after six months if deemed necessary.

Evaluation Services

Constellation clients can work with the analyst and research team to conduct a more thorough discussion of this Constellation ShortList. Constellation can also provide guidance in vendor selection and contract negotiation.

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