Executive Summary
Agentic artificial intelligence (AI) sits top-of-mind for many executives, especially those focused on experience delivery and customer engagement. Although many have launched isolated experiences or proof-of-concept (POC) initiatives, few have reached a point where agentic AI is reshaping business operations. This report shares the findings of a poll of senior executive leaders gauging their readiness to advance an agentic AI agenda for their organization. What emerges is a clear sense of enthusiasm and interest being tempered by the realities of legacy systems holding back the data needed to drive the reasoning and context at the heart of agentic processes. What the research reveals is an executive call to action for a clear strategy that articulates a common vision and goals for AI, clearly outlining when, where, and how AI of all forms can be leveraged to meet and accelerate the path toward business outcomes.
