Artificial intelligence and customer experience are a common intersection on earnings conference calls as enterprises. Companies are looking to connect the dots between lifetime value of a customer, driving revenue and hybrid approaches that meld technology and humans. Here's a look at some of the CX efforts detailed in recent days.
This report outlines how data and AI leaders can accelerate decision velocity by turning critical decisions into governed, self-improving services.
MongoDB said it has appointed CJ Desai, an alum of Cloudflare and ServiceNow, as CEO effective Nov. 10.
Julia Chen and Matt Yanchyshyn at the AWS Startup Partner Summit share insights into startup success, AI-driven growth, and AWS’s robust partner support, which are shaping the next wave of innovation.
This report reveals how executives are preparing for agentic AI, highlighting strong interest but limited progress—and offering a roadmap to move from isolated pilots to enterprise-scale transformation.
Kurt Kuelz shares how Siemens is transforming global workforce management by leveraging AI-powered solutions from Certinia—driving strategic staffing, improving employee satisfaction, and moving toward true digital transformation.
In a live analysis after CCE day one, Constellation analysts addressed the skepticism, fatigue, and genuine uncertainty that many organizations are experiencing behind closed doors.
Don't look now, but enterprise technology vendors have a new fascination with context engineering to give AI agents the data and insights to go from pilot to production. You can almost see "context" trending as a theme the more enterprise vendors talk.
Constellation analysts R "Ray" Wang and Liz Miller explore how AI and LLMs are transforming content creation, search authority, and brand visibility.
Oracle launched Oracle Autonomous AI Lakehouse and AI Data Platform as it extends its database dominance into broader AI platform ambitions. The company also expanded a partnership between Oracle Cloud Infrastructure and AMD.
