Navigating Software Intelligence, DevOps' Future & CX Innovation | DisrupTV Ep. 216

In DisrupTV Episode 216, hosts R “Ray” Wang and Vala Afshar converse with four groundbreaking leaders driving transformation across technology and customer experience:

  • Dave Anderson, Digital Evangelist at Dynatrace, spearheading the shift from APM to Software Intelligence.
  • Lara Druyan, Managing Director at Silicon Valley Data Capital, blending banking innovation with venture investing.
  • Andrew Hall, Founder & CEO of Lumsden Partners, advising businesses in media, marketing services, and tech.
  • Marty Marcinczyk, GM & Founder of Helm (a Comcast company), building advanced CX solutions grounded in enterprise data platforms.

Together, they unpack the interplay between real-time software insights, technology-enabled customer experience, DevOps strategy, and venture-powered innovation.

Key Episode Insights

1. Dave Anderson – The Rise of Software Intelligence

Dave explores how Dynatrace is helping enterprises move beyond application performance monitoring (APM) to holistic Software Intelligence—enabling real-time visibility across systems, code, and user experience to drive innovation and reliability.

2. Lara Druyan – Innovation at the Intersection of Banking & Venture Capital

Drawing on her roles in banking and investing, Lara discusses how innovation strategy combines enterprise thinking with startup agility—focusing on customer needs that drive new product launches and transformation across sectors.

3. Andrew Hall – Strategic Advising for Media & Tech

With deep experience guiding clients across media and marketing industries, Andrew emphasizes strategic insights to help businesses stay ahead of disruption by aligning offerings with emerging technology trends.

4. Marty Marcinczyk – Building Enterprise CX via Helm

Marty shares how Helm—born from Comcast’s customer data platform—delivers next-gen CX solutions by translating real-world customer insights into proactive, intelligent engagement systems.

Notable Quotes

  • Dave Anderson: “We’ve evolved from APM to software intelligence—seeing the full stack to drive innovation and trust.”
  • Lara Druyan: “Innovation thrives at the crossroads of customer need, speed, and capital—whether in banking or venture.”
  • Marty Marcinczyk: “True CX isn’t reactive—it’s proactive, based on insights that anticipate the customer journey.”

Final Thoughts

Episode 216 brings together the power of visibility, strategy, and customer empathy. From advanced software monitoring (Dave) and banking-innovation investing (Lara), to strategic advisory (Andrew) and CX infrastructure (Marty), the conversation underscores how leaders can harness technology and insight to deliver exceptional, future-ready experiences.

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