In the fourth installment of our "Meet the Constellation Orbits Influencers" series it is my pleasure to introduce customer strategists and CRM provocateurs, Esteban Kolsky and Brent Leary. Read the latest CRM industry insights from Esteban and Brent right here on the Constellation blog.
Esteban Kolsky is is the principal and founder of ThinkJar, an advisory and research think tank focused on customer strategies.
Kolsky leverages more than 25 years in technology, customer service, communities and social media, online and offline marketing, CRM and enterprise strategy to assist vendors and clients in getting the results they need. An influential thought leader, Kolsky coined the terms: Customer Interaction Hub, Community-Based Customer Service, and Enterprise Feedback Management. Kolsky's expertise ranges the spectrum of customer strategies-- online or offline, customer-centric or organization-centric, traditional or community-based service and support. Prior to founding ThinkJar he spent eight years at Gartner.
COORDINATES
Constellation Profile: https://www.constellationr.com/users/estebankolsky
Twitter: @ekolsky
LinkedIn: www.linkedin.com/in/estebankolsky
Brent Leary is a CRM industry analyst, advisor, author, speaker and award winning blogger. He is co-founder and Partner of CRM Essentials LLC, an Atlanta based CRM advisory firm covering tools and strategies for improving business relationships. Clients include Microsoft, IBM, Oracle, Intuit, SAP and other major technology companies. In 2009 he co-authored Barack 2.0: Social Media Lessons for Small Business. Leary is in the process of writing his next book, "The Amazon Effect: How a New Customer Culture is Creating Crazy New Business Opportunities and Killing Companies That Won’t Adapt", due out in 2014.
Recognized by InsideCRM as one of the 25 most influential industry leaders, Leary also is a past recipient of CRM Magazine's Most Influential Leader Award. He serves on the national board of the CRM Association, on the advisory board of the University of Toronto's CRM Center of Excellence, and on the editorial advisory board for The Atlanta Tribune magazine. Leary writes regularly CRM Magazine, Inc.com, and America Express OPEN, and serves on the advisory board for Social Media Today.
COORDINATES
Constellation Profile: https://www.constellationr.com/users/brentleary
Twitter: @BrentLeary
LinkedIn: www.linkedin.com/in/brentleary
The Constellation Orbits influencer network extends the reach of Constellation's coverage area to the bleeding edge of digital disruption, and establishes Constellation Research as the authoritative source for analysis of the latest developments in disruptive technology. Constellation hand-picked twenty thought leaders to join Constellation Orbits for their expertise, influence, and fearlessness in identifying trends, cutting through marketing hype, and informing their early adopter audience of significant developments in disruptive technology. You can find analyses from these thought leaders (along with analyses from Constellation Analysts) on the Constellation blog--the enterprise's authoritative source for disruptive technology analysis. https://www.constellationr.com/blog-news
