We are excited to announce our inaugural Ambient Experience 50 (AX50), an elite list of executives reinventing and transforming customer experiences (CX). By nature, these bold leaders are unafraid of delivering amazing, transformative experiences across the enterprise. They know what it takes to redefine business models, craft authentic experiences, break barriers and then some.
 
Our team collected nominations from peers, industry influencers, technology vendors, and analysts, and completed the comprehensive processes over the past six months. They looked for the following key traits and actions among the AX50 leaders:
 
  • Thinking outside of the box and breaking the status quo through bold measures
  • Activating and advancing experiences that understand and anticipate customers’ needs
  • Recognizing and respecting that customers call the shots
  • Making real impact by guiding their organizations to reinvent themselves and disrupt their industries
Congrats to this year’s AX50! They receive an exclusive invitation to the Ambient Experience Summit (AXS) in Atlanta and will be celebrated at the induction ceremony on Feb 27. These leaders will share valuable insights and lessons learned in their own transformations at the event.
 
2020 AX50 Leaders:
 
  • Brian Aronowitz, Chief Marketing Officer at Institute of Culinary Education
  • Mark Browning, VP IT and CIO at Exelon Utilities
  • Christopher G. Burger, Vice President Global Technology & Global CIO Chief of Staff at InterContinental Hotels Group (IHG®)
  • Christina Callas, Chief Digital Officer at Total Wine & More
  • Cheryl Cargill, Vice President of Total Customer Satisfaction at Faurecia
  • Charlie Cole, Global Chief eCommerce Officer at Samsonite and Chief Digital Officer at Tumi
  • Glenn Coles, IT Business Executive, Advisor & Speaker at Yamaha Motor Corporation
  • Rhonda Crawford, Vice President of Global Distribution & Digital Strategy at Delta Air Lines
  • Ross Creasy, EVP, Chief Innovation Officer at Ameris Bank
  • Sandra De Zoysa, Group Chief Customer Officer at Dialog Axiata, PLC
  • Lynn Diegel, Consumer Care and Contact Center Operations, Associate Director at Clorox
  • Renee Ducre, Senior Director of Data Strategy at Turner Sports at Warner Media
  • Jay Duff, Director of Analytics Engineering at Chick-fil-A Corporate
  • Tori Forbes-Roberts, Vice President, Reservation Sales, Customer Care and Digital Engagement at Delta Air Lines
  • Kieran Hannon, Chief Marketing Officer at Openpath, Inc
  • Heather Hanson, Head of Global IT User Experience at AB Electrolux
  • Jo Ann Herold, Chief Marketing Officer at The Honey Baked Ham Company
  • Jennifer Hewit, User Experience Strategu and Analytics Executive at Bank of America
  • Danielle Joiner McPherson, General Manager, Global Reservations Tech and Innovation at Delta Air Lines
  • Linda Jojo, Executive Vice President, Technology and Chief Digital Officer at United Airlines
  • Robert Kleinschmidt, Strategic Digital Business Innovator & Senior Vice President at Airborn, Inc
  • Ronda Krier, Vice President, Digital Guest Experience and Business Intelligence at Red Robin
  • Kenny Lauer, Former Chief Experience Officer & Now: Unlimiting our human potential through AI Personas at Lifekind AI
  • Victor Lee, Former Chief Marketing Officer of RXBAR
  • Marty Marcinczyk, Founder/GM Helm at Comcast
  • Ed Massey, Head of GHOS Americas Region at InterContinental Hotels Group (IHG®)
  • Mike Menendez, IT Vice President at Exelon
  • Heather Miksch, Vice President of Business Operations at Carbon
  • Chris X. Moloney, Chief Marketing Officer & Senior Vice President of E-Commerce at Brinks Home Security
  • Alexandra Morehouse, Chief Marketing Officer & Chief Digital Officer at Banner Health
  • Pedro Mota, Vice President of Marketing at Porsche Cars North America, Inc
  • Lynda P. Pires, Global Head of Customer Experience Insights, Grupo Santander Digital at Banco Santander
  • Kellie Romack, Vice President, Digital HR and Strategic Planning at Hilton
  • Rob Roy, Chief Digital Officer at Sprint
  • Sunny Sanyal, Vice President of Marketing at Hyster-Yale Group
  • Kendra Shimmell, Senior Director, UXR Central Science, at Twitch
  • Charlie Sung Shin, Marketing, Data and Technology Strategist and Vice President Strategy & Analytics at Major League Soccer
  • Janet Song, Startup Exec, Advisor, & Travel Lover and Former Chief Customer Officer at Dollar Shave Club
  • Steve Stessman, Vice President of National Sales at Tuff Shed
  • Nikki Todd, Vice President of Digital User Experience at The Coca Cola Company
  • David Trice, General Manager at Honeywell Connected Buildings
  • Mirjam Van Den Berg, Chief Customer Care Officer at Travix
  • Dan Vinh, Global Marketing Executive/CMO Marketing & Communications at Culinary Institute of America
  • Ricky Volante, Chief Executive Officer at The Professional Collegiate League and Attorney at The Volante Law Firm
  • Rahul Vora, Vice President of Customer Experience at FLEETCOR
  • John Walsh, Vice President of Marketing at Mack Trucks, Inc
  • David West, Principal COO at The Professional Collegiate League
  • Paul Zaher, Vice President of eCommerce at WestRock Company
  • Krystal Zell, Chief Customer Officer, VP Customer at Home Depot
  • Eileen Zicchino, Managing Director, Head of Client Strategy, Business Banking at Bank of America Merrill Lynch
 
For more details about the listed executives, visit: https://www.constellationr.com/ax50-2020