Ambient Experience Summit

February 26 - 27, 2020



About AXS

Great customer experiences require understanding and anticipating customers’ needs—and recognizing that they call the shots. Whatever the channel, whatever the context, the starting point is defining what “good” looks like, then extending that seamlessly across digital and offline channels. To do so, machine learning and artificial intelligence become indispensable. This is just some of the art and science involved in customer experience (CX). 

The Constellation Ambient Experience Summit (AXS) brings together top executives in CX to discuss how art and science come together. Topics addressed by this think-tank style workshop will cover issues of organizational change, redefining processes, and changing thinking. We’ll also discuss some of the big technology trends changing what’s possible in CX, including AI, spatial computing, and 5G. 

Our 2020 AXS is an immersive, one-and-a-half-day event held at an iconic venue designed to inspire. The summit features mind-expanding short talks led by Constellation analysts, audience-driven panel discussions, group brainstorms, one-on-one interviews with CX visionaries, and demos of disruptive new technologies, all in an intimate executive setting.

Who Attends?

Business-savvy CX leaders convene to discover and share how innovative CX strategies, disruptive business models, and emerging technologies can help brands and organizations transform customer experiences, keep brand promises, activate movements, grow revenues, increase operational efficiency, and improve compliance and security.

Gain lessons learned from the top innovation-oriented CX artisans and technicians. Winners of the 2020 CX Leaders Awards will be present and be recognized at a gala dinner. Build new connections and engage in thought-provoking, in-depth discussions.

Attendees include:

  •  Innovation-minded CX and technology leaders
  • Corporate strategy and development executives
  • Board members and teams seeking input for annual planning
  • Enablers of exponential technologies and disruptive business models
  • Approximately 90% will be VP and CXO level
  • Functional areas span Sales, Marketing, Digital, Customer Service, Commerce, Customer Success, and Customer Experience

About Us

As an award-winning Silicon Valley-based strategic advisory and futurist analyst firm, Constellation Research serves leaders and organizations navigating the challenges of digital strategy, business-model disruption and digital transformation.

Constellation works closely with solution providers, partners, C-suite executives, board of directors, and its Constellation Executive Network of buy-side leaders to lead the way in research coverage and advise clients how to achieve valuable business results.

Your VIP Hosts and Constellation Analysts

Paul Greenberg

The 56 Group, LLC

Brent Leary

CRM Essentials

Nicole France

VP and Principal Analyst
Constellation Research

R "Ray" Wang

Principal Analyst and Founder
Constellation Research

Liz Miller

VP and Principal Analyst
Constellation Research, Inc.

Registration Pricing

Type Cost Expiration

Conference Only - $1,000

Conference and Hotel - $1,650

December 31, 2019
Early Bird     

Conference Only - $1,500

Conference and Hotel - $2,150

January 31, 2020

Conference Only - $2,000

Conference and Hotel - $2,650

February 26, 2020


Register Now


Code of Conduct

All attendees, speakers, sponsors and volunteers at our conference are required to agree with the following code of conduct. Organizers will enforce this code throughout the event. We expect cooperation from all participants to help ensure a safe environment for everybody.

The Quick Version

Our conference is dedicated to providing a harassment-free conference experience for everyone, regardless of gender, gender identity and expression, age, sexual orientation, disability, physical appearance, body size, race, ethnicity, religion (or lack thereof), or technology choices. We do not tolerate harassment of conference participants in any form. We do expect heated debate and passionate exchanges about ideas.  We also expect our guests to check their politics at the door as we have a wide and diverse set of opinons at the conference.

Sexual language and imagery is not appropriate for any conference venue, including talks, workshops, parties, Twitter and other online media. Conference participants violating these rules may be sanctioned or expelled from the conference without a refund at the discretion of the conference organizers.

The Less Quick Version

Harassment includes offensive verbal comments related to gender, gender identity and expression, age, sexual orientation, disability, physical appearance, body size, race, ethnicity, religion, technology choices, sexual images in public spaces, deliberate intimidation, stalking, following, harassing photography or recording, sustained disruption of talks or other events, inappropriate physical contact, and unwelcome sexual attention.

Participants asked to stop any harassing behavior are expected to comply immediately.

Sponsors are also subject to the anti-harassment policy. In particular, sponsors should not use sexualised images, activities, or other material. Booth staff (including volunteers) should not use sexualised clothing/uniforms/costumes, or otherwise create a sexualised environment.

If a participant engages in harassing behavior, the conference organisers may take any action they deem appropriate, including warning the offender or expulsion from the conference with no refund.

If you are being harassed, notice that someone else is being harassed, or have any other concerns, please contact a member of conference staff immediately. Conference staff can be identified as they'll be wearing branded clothing and/or badges.

We do expect heated debate and passionate exchanges about ideas.  We also expect our guests to check their politics at the door as we have a wide and diverse set of opinons at the conference.

Conference staff will be happy to help participants contact hotel/venue security or local law enforcement, provide escorts, or otherwise assist those experiencing harassment to feel safe for the duration of the conference. We value your attendance.

We expect participants to follow these rules at conference and workshop venues and conference-related social events.