Great customer experiences require understanding and anticipating customers’ needs—and recognizing that they call the shots. Whatever the channel, whatever the context, the starting point is defining what “good” looks like, then extending that seamlessly across digital and offline channels. To do so, machine learning and artificial intelligence become indispensable. This is just some of the art and science involved in customer experience (CX).
The Constellation Ambient Experience Summit (AXS) brings together top executives in CX to discuss how art and science come together. Topics addressed by this think-tank style workshop will cover issues of organizational change, redefining processes, and changing thinking. We’ll also discuss some of the big technology trends changing what’s possible in CX, including AI, spatial computing, and 5G.
Our 2020 AXS is an immersive, one-and-a-half-day event held at an iconic venue designed to inspire. The summit features mind-expanding short talks led by Constellation analysts, audience-driven panel discussions, group brainstorms, one-on-one interviews with CX visionaries, and demos of disruptive new technologies, all in an intimate executive setting.
Business-savvy CX leaders convene to discover and share how innovative CX strategies, disruptive business models, and emerging technologies can help brands and organizations transform customer experiences, keep brand promises, activate movements, grow revenues, increase operational efficiency, and improve compliance and security.
Gain lessons learned from the top innovation-oriented CX artisans and technicians. Winners of the 2020 CX Leaders Awards will be present and be recognized at a gala dinner. Build new connections and engage in thought-provoking, in-depth discussions.
- Innovation-minded CX and technology leaders
- Corporate strategy and development executives
- Board members and teams seeking input for annual planning
- Enablers of exponential technologies and disruptive business models
- Approximately 90% will be VP and CXO level
- Functional areas span Sales, Marketing, Digital, Customer Service, Commerce, Customer Success, and Customer Experience
As an award-winning Silicon Valley-based strategic advisory and futurist analyst firm, Constellation Research serves leaders and organizations navigating the challenges of digital strategy, business-model disruption and digital transformation.
Constellation works closely with solution providers, partners, C-suite executives, board of directors, and its Constellation Executive Network of buy-side leaders to lead the way in research coverage and advise clients how to achieve valuable business results.