Customer Experience (CX): IOT Platforms are the platforms that make IoT come to life. The Constellation ShortList presents vendors in different categories of the market relevant to early adopters. In addition, products included in this document meet the threshold criteria for this category as determined by Constellation Research. This Constellation ShortList of vendors for a market category is compiled through conversations with early adopter clients, independent analysis, and briefings with vendors and partners.

Developing products for the Internet of Things (IoT) is a complex endeavor. Because most organizations lack the resources and skills for custom app development, successful projects require development on an IoT platform or solution. IoT data solutions offer a place to start by combining many of the tools needed to manage a deployment from device management to data prediction and insights, all into one offering. For customer experience offerings, Constellation has identified a range of platform providers, including pure-play third-party platforms, hardware vendors, connectivity providers and system integrators. Having an end-to-end ecosystem strategy means a company doesn’t have to develop their own modules, network stack or cloud onboarding.

Constellation considers the following criteria to be considered an IoT Platform for CX. One of the key characteristics is to be able to connect data from every device, sensor, website, etc. and is built on a scalable event processing engine designed to ingest and analyze billions of connected events: 

  • End-to-end ecosystem strategy 
  • Reliably scale to billions of devices and trillions of messages  
  • Manages up to 500,000 assets and 100,000 device messages per second 
  • Cloud infrastructure as a white-label subscription service  
  • Web-scale processing, analytics and machine intelligence  
  • Ultra-low latency  
  • Augmented reality integration  
  • Messaging broker supports connections using native MQTT and WebSockets MQTT.

Constellation evaluates over 25 solutions categorized in this market. This Constellation ShortList is determined by client inquiries, partner conversations, customer references, vendor selection projects, market share and internal research. 
The list includes:  

  • AWS IoT  
  • GE Predix  
  • Google Cloud Platform IoT  
  • Microsoft Azure IoT Suite  
  • ThingWorx  
  • Salesforce IoT Cloud  
  • Lively.

For more information, please see the Constellation Research website.
@DrNatalie Petouhoff, VP and Principal Analyst, Constellation Research, Covering Customer-facing Applications