UserTesting, which provides customer experience insights, said it has acquired User Interviews, a platform for recruiting people for user and market research as well as AI training.
Five9 said it has integrated its customer experience and contact-as-a-service platform with Epic, one of the top electronic health record providers. The companies will launch Five9 Fusion for Epic in a bid to land more healthcare enterprises.
Wayfair has optimized its technology and operations to the point where it can grow both its top and bottom lines.
Zoom Communications delivered better-than-expected first quarter earnings as the company is seeing strong demand for Zoom Customer Experience, Zoom Revenue Accelerator and Workivo.
Zoom CEO Eric Yuan said Zoom Contact Center is adding 90 new features and enhancements per quarter. "We look forward to adding additional products to this suite to expand our native CX capabilities and revenue streams."
The primary argument for the price increase is that Salesforce has been rolling out new innovations around generative AI. Recent headlines include the launch of AI Cloud, Einstein GPT, Sales and Service GPT as well as other updates.
Salesforce is looking to allay enterprise concerns about generative AI by connecting it to business outcomes and return on investment.
