Five9 said it has integrated its customer experience and contact-as-a-service platform with Epic, one of the top electronic health record providers. The companies will launch Five9 Fusion for Epic in a bid to land more healthcare enterprises.
With the integration, Five9 will be included into Epic's Toolbox. The API integration between Five9 and Epic should enable agents to connect with patients on one screen. Epic has about 42% of the EHR market.
Constellation Research analyst Liz Miller noted that Five9's approach with Epic works well because it combines capabilities for an offering to healthcare. "Five9 has done the hard work around other aspects required of healthcare including security, identity assurance and other requirements," said Miller.
- ServiceNow, Salesforce invest $1.5 billion in Genesys as Five9 CEO retires
- Five9 bets contextual CX data will give it an AI edge
Fusion9 Fusion for Epic, which will be generally available in September, includes the following:
- Patient context for every call includes relevant data as soon as a call is received.
- One-click outbound calling to enable agents to initiate calls from Epic modules.
- HIPAA-compliant call recording controls.
The news lands after Five9 announced second quarter earnings and the retirement of CEO Mike Burkland after a successor is named. Five9 reported second quarter net income of $1.2 million, or a penny a share, on revenue of $283.3 million, up 12% from a year ago.
For 2025, Five9 is projecting revenue between $1.1435 billion and $1.1495 billion with non-GAAP earnings of $2.86 a share to $2.90 a share.
