Freshworks said it will acquire FireHydrant in a move that will build out its IT service and operations management efforts.
ConstellationTV episode 118 covers the latest enterprise tech developments, creative advertising solutions, and strategic pivots from leading organizations.
Freshworks reported better-than-expected third quarter earnings and upped its outlook for the fourth quarter as the company is expanding wallet share. The company is also aiming to land more business users.
Freshworks is planning to expand by courting enterprises fed up with their SaaS providers and layering in AI in its platform. Freshworks is also looking to land ServiceNow defectors.
Freshworks is winning more mid-market and enterprise deals and plans to double down on its employee experience business as it builds out its IT service management, IT operations and service management products.
