CCaaS | Constellation Research Inc.

HOT TAKE: Consolidation Wave Scoops Verint into Customer Service Rollup for Thoma Bravo

ServiceNow, Salesforce invest $1.5 billion in Genesys as Five9 CEO retires

By Larry Dignan

ServiceNow and Salesforce will invest $1.5 billion in Genesys, a cloud customer experience platform.

HOT TAKE: NiCE Calls their Shot to the CX Stands with Cognigy Pickup

Constellation ShortList™ Contact Center as a Service (CCaaS)