Customer Service and Support Evolves into Customer Success Management as Top Differentiator
Constellation’s research team delivers its inaugural series on the state of the state. The state of the state research explores the impact of digital transformation, next-generation customer experience and matrix commerce from a systems perspective. It takes into account the political, economic, societal, technological, environmental, and legislative points of view. This research report explores a key area – customer service and support.
This report identifies the political, economic, societal, technological, environmental, and legislative trends affecting customer service and support.