Customer Service and Support Evolves into Customer Success Management as Top Differentiator
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Constellation’s research team delivers its inaugural series on the state of the state. The state of the state research explores the impact of digital transformation, next-generation customer experience and matrix commerce from a systems perspective. It takes into account the political, economic, societal, technological, environmental, and legislative points of view. This research report explores a key area – customer service and support.
Purpose & Intent:
This report identifies the political, economic, societal, technological, environmental, and legislative trends affecting customer service and support.
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