Executive Summary

The postpandemic world requires new levels of agility and resilience. Organizations must empower their employees and workers with the skills for digital proficiency. Success requires leaders to apply a dynamic skills approach to future-proof the workforce. Consequently, conversations with leading chief people officers and human resource professionals highlight the need to adopt a continuous learning approach as part of their human capital management strategy. In many cases, automation and artificial intelligence (AI) will provide the tools required to accelerate efforts.

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