ServiceNow said that it has expanded its multi-year partnership with OpenAI in a move that will revolve around computer-use automation, expanded AI tools and workflows using technologies from both companies and native voice interactions.
The partnership between ServiceNow and OpenAI was announced shortly after OpenAI outlined its 2026 focus on practical AI.
According to ServiceNow and OpenAI, the partnership will involve a hefty dose of co-innovation to deliver enterprise value. Under the terms of the deal:
- OpenAI technical advisors and ServiceNow engineers will deliver custom enterprise AI applications without bespoke development.
- ServiceNow will build direct speech-to-speech technology using OpenAI models. ServiceNow said it will work with OpenAI to deliver AI agents that can reason and respond without text use.
- ServiceNow will use OpenAI models including GPT-5.2 with plans to use computer use models to deliver automation within the Now Platform.
Amit Zavery, president, chief operating officer, and chief product officer at ServiceNow, said in a statement that the partnership with OpenAI is designed to build unique AI experiences. "With OpenAI, ServiceNow is building the future of AI experiences: deploying AI that takes end-to-end action in complex enterprise environments," said Zavery.
For OpenAI, the win is getting its frontier models embedded into ServiceNow workflows.
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