ServiceNow and UKG, a human resources and workforce management software provider, said they will integrate AI agents across their respective platforms using Google Cloud's Agent2Agent protocol.
ServiceNow's CRM's pitch is relatively simple: Solve issues fast, adapt, run customer operations at half the cost and go live quickly. The approach is to service, sell and deliver on one platform that combines AI, data from multiple systems including inventory, contracts and operations and workflows.
If you needed more evidence that ServiceNow sees itself as a CRM disruptor consider this: On a strong first quarter earnings call, the acronym "CRM" was mentioned 35 times. Geopolitical and some flavor of economy was mentioned 10 times. AI agents were mentioned 11 times. How's that for priorities?
ServiceNow's first quarter should alleviate a bevy of emerging concerns in enterprise technology. The company landed multiple Pro Plus AI deals in the quarter and grew its US public sector business by more than 30% amid macroeconomic uncertainty.
ServiceNow said that the purchase of Logik.ai will expand its reach into CRM. Salesforce said Logik.ai will also accelerate its efforts in sales and order management processes.
ServiceNow launched its Yokohama release of its Now Platform including AI agent orchestration, analytics and a workflow data fabric that integrates apps, data warehouses and lakes, and a workspace and studio to design and integrate agents.
ServiceNow said it will acquire Moveworks in a deal valued at $2.85 billion in cash and stock. The purchase will give ServiceNow a front-end AI assistant and enterprise search tools to combine with its Now Platform.
ServiceNow launched AI Agent Orchestrator, part of a set of tools designed to pit the company's Now Platform in the middle of agentic AI. The company also reported fourth quarter earnings as well as partnerships or expanded deals with Google Cloud, Oracle and Visa.
ServiceNow said it will acquire Cuein, a startup that analyzes AI and human chat interactions. The company said the deal will accelerate its roadmap for ServiceNow AI Agents.
ServiceNow launched a series of AI governance features across its Now Platform, generative AI contract management tools and an expanded Five9 partnership.
ServiceNow reported better-than-expected third quarter results, launched Workflow Data Fabric, outlined partnerships with Rimini Street and Cognizant and said it will step up agentic AI efforts with Nvidia. For good measure, ServiceNow also said Google Cloud executive Amit Zavery will be the company’s new president, chief product officer and chief operating officer.
ServiceNow launched the Xanadu version of its Now Platform, which includes AI Agents that can autonomously perform tasks without human intervention, RaptorDB Pro, a new back-end database that improves performance, industry-specific features, and a new integrated development environment (IDE).
