Freshworks said it will acquire FireHydrant in a move that will build out its IT service and operations management efforts.
Terms of the deal weren't disclosed.
FireHydrant specializes in AI-driven IT operations management software. The plan for Freshworks is to combine FireHydrant with its ITSM platform. FireHydrant was backed by Menlo Ventures and Salesforce.
Here's a look at FireHydrant's platform documentation. FireHydrant, founded in 2018, offers a complete alerting and incident management system. Using AI, FireHydrant automates manual workflows, continually looks for signals about upcoming problems, standardizes processes, alerts and pages responders and integrates with multiple monitoring systems.
Dennis Woodside, CEO and President of Freshworks, said FireHydrant will accelerate the company's vision of unifying IT and employee experiences. With FireHydrant, Freshworks can move up to compete better with ServiceNow and PagerDuty.
The companies said they will be able to provide a unified AI-native experience that includes:
- Unified visibility for finding IT problems and fixing them.
- Fast responses using FireHydrant's AI to summarize incident context and playbooks to deal with them.
- Proactive IT and asset management.
Freshworks said the FireHydrant purchase will close in the first quarter of 2026.
