Driving Product Innovation, Talent Cloud, and Customer Experience | DisrupTV Episode 280

In DisrupTV Episode 280, hosts R “Ray” Wang and Vala Afshar are joined by three leaders shaping enterprise innovation:

  • Ray Hein, Founder & CEO of Propel Software, innovating product lifecycle management to connect people, systems, and processes from concept to customer.
  • Steve Lucas, CEO of iCIMS, The Talent Cloud Company, reimagining HR systems to scale talent and drive workforce transformation.
  • Liz Miller, VP & Principal Analyst at Constellation Research, shaping modern customer experience strategies and brand trust in the digital era.

They unpack how product, talent, and experience intersect to define modern business success.

Key Takeaways

1. Product-Led Workflow Integration

Ray Hein emphasizes that product management needs end-to-end orchestration—seamlessly linking concept, development, and customer delivery to fuel innovation and ROI at scale.

2. Talent as a Cloud Platform

Steve Lucas shares how iCIMS moves beyond HR tools to become a talent cloud, enabling hiring, onboarding, and development through unified, scalable technology and inclusive workforce planning.

3. Customer Experience Meets Security

Liz Miller highlights evolving expectations: brands must deliver seamless experience across sales, service, and marketing—and safeguard brand trust in a security-conscious landscape.

Standout Quotes

“Propel connects the people, systems, and processes needed to deliver products from concept to customer.” — Ray Hein

“iCIMS is transforming into a talent cloud to support continuous talent transformation at scale.” — Steve Lucas

“Modern CX leaders must balance engagement with brand security to maintain customer trust.” — Liz Miller

Final Thoughts

DisrupTV Episode 280 brings together the critical axes of modern enterprise growth: product innovation, talent infrastructure, and customer-centric transformation. Ray Hein shows how aligning product ecosystems accelerates delivery; Steve Lucas reframes HR as a scalable strategic platform; Liz Miller reminds us that customer experience is both brand and security. Together, the episode provides a roadmap for leaders to innovate faster, scale talent smarter, and build trust with every interaction.

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