Digital Transformation, Customer Experience & Innovation Leadership | DisrupTV Episode 223

In DisrupTV Episode 223, hosts R “Ray” Wang and Vala Afshar engage with three influential leaders:

  • Debjani Ghosh, President of NASSCOM, advocating for digital transformation in India’s tech sector.
  • Michelle MacCarthy, Global Vice President of Customer Experience at Unit4, emphasizing the importance of customer-centric strategies.
  • David Gang, Chief Product Officer at Unit4, discussing the role of innovation in product development.

Together, they delve into the intersection of digital transformation, customer experience, and innovation leadership.

Key Episode Insights

Debjani Ghosh – Championing Digital Transformation in India
Debjani highlights the rapid digital adoption in India, driven by initiatives like Digital India and the proliferation of mobile technology. She discusses the challenges and opportunities in scaling digital solutions across diverse demographics and industries.

Michelle MacCarthy – Customer-Centric Strategies for Growth
Michelle emphasizes the need for businesses to prioritize customer experience by leveraging data and feedback. She shares insights into how Unit4 integrates customer-centricity into its product development and service delivery processes.

David Gang – Innovation as a Driver of Product Development
David discusses how Unit4 fosters a culture of innovation to meet the evolving needs of its customers. He explains the company's approach to integrating emerging technologies and customer feedback into its product roadmap.

Notable Quotes

  • Debjani Ghosh: “Digital transformation is not just about technology; it's about creating an inclusive digital ecosystem that benefits all.”
  • Michelle MacCarthy: “Customer experience is the new competitive advantage; businesses must listen to their customers to stay ahead.”
  • David Gang: “Innovation is at the heart of product development; it's about anticipating customer needs and delivering solutions that exceed expectations.”

Final Thoughts

DisrupTV Episode 223 underscores the importance of integrating digital transformation, customer experience, and innovation leadership to drive business success. Leaders like Debjani, Michelle, and David exemplify how organizations can navigate the complexities of the digital age by staying customer-focused and fostering a culture of innovation.

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