Navigating the Future of Work: Leadership, Customer Experience & Digital Transformation | DisrupTV Ep. 173

In DisrupTV Episode 173, hosts R “Ray” Wang and Vala Afshar engage with three industry leaders to explore the critical skills and strategies shaping modern leadership, customer experience (CX), and organizational culture.

Featured Guests

  • Mike Ettling – Chief Executive Officer at Unit4, leading the charge in transforming enterprise software to empower people-centric organizations.
  • Patricia Hatter – Senior Vice President of Global Customer Services at Palo Alto Networks, sharing insights on building customer trust and delivering exceptional service.
  • Larry Dignan – Editor-in-Chief at ZDNet, providing analysis on technology trends and their impact on business and society.

Key Takeaways

  1. Empowering People-Centric Organizations: Mike Ettling emphasizes the importance of designing enterprise software that empowers people, enabling organizations to focus on their core mission and drive innovation.
  2. Building Customer Trust: Patricia Hatter discusses the significance of building and maintaining customer trust, highlighting the role of transparency, responsiveness, and delivering on promises in fostering long-term relationships.
  3. Understanding Technology Trends: Larry Dignan provides insights into emerging technology trends, discussing their implications for businesses and the need for organizations to adapt and innovate to stay competitive.

Notable Quotes

  • “Empowering people through technology is the key to unlocking organizational potential.” — Mike Ettling
  • “Trust is the foundation of every customer relationship; without it, everything else falls apart.” — Patricia Hatter
  • “Understanding technology trends is crucial for businesses to remain competitive in the digital age.” — Larry Dignan

Final Thoughts

This episode underscores the interconnectedness of leadership, customer experience, and technology in today's business landscape. Leaders must prioritize empowering their teams, building trust with customers, and staying informed about technological advancements to drive sustainable success.

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