Trust, Transformation & Digital Health Leadership | DisrupTV Ep. 253

In DisrupTV Episode 253, hosts R “Ray” Wang and Vala Afshar engage with three influential healthcare leaders at the crossroads of technology and human-centered transformation:

  • Colleen McGuire, Co-Founder & CEO of Silver Fern Healthcare, guiding digital-first care models focused on trust and quality.
  • Aaron Miri, SVP & Chief Digital & Information Officer at Baptist Health, driving resilient, value-based IT strategies in pandemic times.
  • Dr. Geeta Nayyar, Executive Medical Director at Salesforce and healthcare advocate, blending design thinking with digital health strategy.

Key Takeaways

1. Rebuilding Healthcare on Trust & Digital Resiliency

Colleen McGuire emphasizes that lasting care requires trust earned through reliability, transparency, and seamless digital access to care.

2. Prioritizing Value & Agility in Healthcare IT

Aaron Miri highlights the importance of designing IT systems for agility, supporting rapidly evolving clinical workflows and ensuring consistent patient care, especially under pressure.

3. Infusing Empathy & Design Thinking into Digital Health

Dr. Geeta Nayyar advocates for building health technology with empathy at its core—leveraging design thinking to humanize the digital patient and provider experience.

Notable Quotes

Colleen McGuire: “In digital care, trust is earned not by the technology, but by how reliably and empathetically it's delivered.”

Aaron Miri: “Your IT architecture must serve humans—not just run systems—and adapt as needs evolve.”

Dr. Geeta Nayyar: “Digital health succeeds when empathy and human-centered design are built into every interaction.”

Final Thoughts

In a moment when digital transformation is imperative, this episode delivers powerful clarity: sustainably transforming healthcare depends on a foundation of trust, operational agility, and empathetic design. Colleen McGuire, Aaron Miri, and Dr. Geeta Nayyar each bring a vital perspective—showing us that human-centered leadership, flexible systems, and digital empathy are the true catalysts for next-generation healthcare.

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