Twilio is bringing generative AI to its Customer Data Platform (CDP) in a bid to use first party data and large language models to predict customer behavior and spur engagement.
At VMware Explore in Las Vegas, the company, which is in process of being acquired by Broadcom, is addressing enterprise demand for multicloud workloads.
The watsonx Code Assistant for Z, which will be generally available in the fourth quarter, is aimed at its mainframe customer base that's looking to modernize its COBOL applications.
Zoom CEO Eric Yuan said Zoom Contact Center is adding 90 new features and enhancements per quarter. "We look forward to adding additional products to this suite to expand our native CX capabilities and revenue streams."
Most executive teams are already planning for the year ahead (except for those management teams woefully behind). With that backdrop, here's a look at 2024 and what you can expect.
"If we are minimizing mistakes and doing the best we can in terms of automation we're able to deliver better services and more profitability to shareholders."
F5 has become more diversified with software, software-as-a-service and services as well as hardware. Here's what that transformation meant for the customer experience.
For enterprise software vendors, generative AI features are largely freemium for now with the understanding that you'll pay up at some point.
45% of the hires at companies never get ROI positive for the companies that made the hire.
The goal of the Scale AI and Chegg partnership: Develop generative AI tools that leverage Chegg's differentiated data and get to market fast.
Nvidia at Siggraph outlined an AI vision where developers will create, test and optimize generative AI models and large language models (LLMs) on a PC and workstation and then scale them via data centers or the cloud.
RingCX is a native platform that will include RingCentral's unified communications tools with contact center capabilities as well as generative AI.
