Ray is a global leader in customer engagement technologies, with over 30 years' experience in building innovative technologies for enterprise.  He has extensive expertise in customer relationship management, customer decisioning and self-learning.  He also worked in business process management, customer journey management and enterprise resource planning.

Ray leads the Thunderhead R&D team, responsible for our reputation for disruptive technology.  Before Thunderhead, he was VP of Customer Experience at Pegasystems and VP of Engineering at Chordiant Software.