Thursday, February 27, 2020 - 4:10pm - 5:00pm
Who takes the lead in shaping customer experience? What views into the customer's experiences does each part of the organization bring to the CX team? The reality of superior experience realization will be a team of rivals, focused on the customer and aligned on strategy. So what is the reason to believe that our rivals can rally around? Is the customer enough...or is there more? How can we bring the best of them together within an organization?
This interactive workshop will ask attendees to build an ultimate fantasy team of rivals, purposefully gathered to strategize and steer customer experience.
