Wednesday, October 25, 2023 - 1:50pm - 2:10pm

From mass personalziation at scale to infinite ambient orchestration, the future of CX will be driven by AI advancements.  Learn how organizations are exceeding customer expectations and putting in the infrastructure required to deliver on the future ahead.

Speakers

Liz Miller (Moderator)

Vice President and Principal Analyst, Constellation Research, Inc.

Jonathan Feldman (BT150 Alumni)

CIO, Wake County, North Carolina

Mike Fulkerson

Chief Technology and Information Officer, Brightspot

Eric Tran

Global GTM Leader - Discover & Behavior Analytics, HCL Software

Cindy Zhou

Chief Marketing Officer, KnowBe4

Tracey Zimmerman

President & CEO, Robots & Pencils