Next Generation Customer Experience analyzes how organizations make the shift to systems of experience and mass personalization at scale. In Digital Business organizations compete in the service economy. In the service economy only organizations that can deliver optimized customer experiences survive.
This customer-centric cohesion requires new paradigms in user experience fueled by digital business technologies including social, mobile, cloud, big data, and unified communications.
Boomi said that it has more than 33,000 Boomi AI Agents deployed across enterprises as it rolled out new agents for Boomi Enterprise and Boomi Agentstudio went generally available.
Enterprises are pursuing AI agents as part of a broader transformation and automation push. Here’s a look at the projects we’re watching for May.
The race is on to parent your soon-to-be sprawling set of AI agents with orchestration layers, AI studios and a bevy of tools to build, deploy, manage and optimize this digital workforce.
Can data, AI and agility enable merchants to navigate economic volatility and scattershot tariff policies? Shopify is betting on it.
ServiceNow and UKG, a human resources and workforce management software provider, said they will integrate AI agents across their respective platforms using Google Cloud's Agent2Agent protocol.
ServiceNow's CRM's pitch is relatively simple: Solve issues fast, adapt, run customer operations at half the cost and go live quickly. The approach is to service, sell and deliver on one platform that combines AI, data from multiple systems including inventory, contracts and operations and workflows.
Dynamics 365 Business Central is typically aimed at smaller enterprises. Microsoft is raising storage tiers and pricing for new AI features.
Palantir continues to land US commercial accounts as it raised its outlook for the second quarter and 2025.
Amazon Web Services will launch an AI agent for scientific literature via a partnership with Wiley, a publisher of journals.
Resilience is the major theme as enterprises report quarterly results and the biggest takeaway is that the giants will weather the storm and smaller companies won’t.
Apple reported better-than-expected for its fiscal second quarter as iPhones, Macs and iPads sold well.
