I'm tired of people talking about how social software solves everything and call for the end of email.

Let me make my opinion perfectly clear: No one tool is perfect for all scenarios and no tool is effective without the right use-cases and process for using it.

Phones have a purpose. They are good for some things, bad for others.
Email has a purpose. It is good for some things, bad for others.
Forums/Communities have a purpose. They are good for some things, bad for others.
Blogs have a purpose. They are good for some things, bad for others.
Wikis have a purpose. They are good for some things, bad for others.
News Feeds/Activity Streams/Status Updates (social networks) have a purpose. They are good for some things, bad for others.
Instant Messaging/Chat has a purpose. It is good for some things, bad for others.
Web Conferencing/Hangouts have a purpose. They are good for some things, bad for others.
File sharing has a purpose. It is good for some things, bad for others.
Social Bookmarking/Pinboarding has a purpose. It is good for some things, bad for others.
Location based check-ins have a purpose. They are good for some things, bad for others.

The list goes on.

Choose the right tool for the job.


 

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