Press Release: Constellation adds Award Winning Outsourcing Analyst Phil Fersht to Board of Advisors

Constellation Research’s Board of Advisors play a key role in shaping the research agenda and providing advice and guidance to its members. Board members bring significant industry experience, represent the leaders in their field, and serve in 6 to 12 month terms. These esteemed individuals:

• Guide research direction
• Advise on business strategy
• Maintain an outside-in perspective
• Deliver mentorship from seasoned professionals
• Garner input from clients and prospects
• Grow the constellation of experts
• Identify new talent
• Maintain and exude the Constellation values in public

Advisory Board members do not have a commercial relationship with Constellation nor are they represented by Constellation. Board members do not have fiduciary responsibility.

Phil Fersht is a recognized industry expert, practitioner, advisor and strategist across Business Process Outsourcing and global IT services.  Fersht’s services are often sought on complex industry-specific issues that impact how enterprises manage their global business operations. He was recently, for the second successive year, recognized as "Analyst of the Year 2011” by the Institute of Industry Analyst Relations (IIAR). This is the most prestigious global award for industry analysts in technology and services.  

Fersht has advised on more than 150 major outsourcing, shared services and offshoring engagements and consults regularly with senior operations and IT executives on their global sourcing strategies. Previously, Fersht led AMR Research’s (Gartner Inc) BPO and ITO practice. He also served as market leader for Deloitte Consulting’s BPO Advisory Services, where he led numerous outsourcing and offshoring advisory engagements with Fortune 500 enterprises. He also worked for outsourcing advisor Everest Group leading the company’s BPO research practice. Phil began his career at IT analyst IDC across its European and Asia/Pacific operations.

Phil is a frequent author and speaker on IT services, Finance, HR and Procurement Business Process Outsourcing trends and issues. He was named both an "FAO" and "HRO Superstar" by FAOToday and HROToday Magazines for 2005, 2006, 2007, 2008, 2009 and 2010 and was featured as the cover story for the December 2006 issue of FAOToday as one of the outsourcing industry's most prominent advisors. He was also nominated for “Advisor of the Year” at the FAOSummit 2008.  He was also recognized, in 2011, by Globalization Today (the official magazine of the International Association of Outsourcing Professionals) in their first ever "Powerhouse 25" list.

He speaks regularly at many leading industry conferences, which have included The Conference Board, NASSCOM, IDC Directions, the Sourcing Interests Group, the Shared Services & Outsourcing Network and the Council of Supply Chain Management Professionals. He is also a regular columnist for several industry publications, including Global Services Media, SSON, FAOToday and Finance Director Europe.

Phil received a Bachelor of Science, with Honors in European Business & Technology from Coventry University, United Kingdom and a Diplôme Universitaire de Technologie in Business & Technology from the University of Grenoble, France.

“Ray has consistently proven himself as a game-changing industry analyst with his unique and energetic approach to research and his prolific use of social media to communicate his insights to industry.  His vision for a collaborative and influential research model that engages the best and brightest in the technology industry is to be applauded, and it’s both a pleasure and privilege to serve on the Advisory Board for Constellation Research” stated Fersht

Constellation Research, Inc. CEO, R “Ray” Wang said, “Phil’s leadership over the past 3 years is evident by his customer base and following.  It’s important for the next generation analyst firms to work together. As the legacy analyst firms continue to deliver a substandard product, there is huge opportunity for synergies. Having Phil on our Board of Advisors is the first step to better coordination among the next gen analyst firms.” 

COORDINATES

Twitter: @pfersht

HfS Research website: http://www.hfsresearch.com


Blog: http://www.horsesforsources.com

LinkedIn: http://www.linkedin.com/in/pfersht

Geo: Boston, Massachusetts, USA

About HfS Research

HfS Research (www.HfSResearch.com) is the foremost global analyst advisory organization and peer research community, focused on helping enterprises make complex decisions with their business process operations, governance, IT services, outsourcing and shared services strategies.

HfS Research has rapidly developed an industry-leading reputation for providing the most compelling, in-depth research, benchmarking data and insight and boasts a huge global community of 65,000 opt-in research subscribers, which regularly partake in ongoing studies.  No other research entity has the real-time insight into ongoing business operations and outsourcing dynamics across industries, business functions and regions. 

In 2011, HfS was awarded Outsourcing, BPO and Services Analyst Firm of the Year by the International Institute of Analyst Relations (IIAR), the premier body of analyst-facing professionals, and runner-up for overall Analyst Firm of the Year. Led by recognized industry expert Phil Fersht, the HfS Research team is a multi-disciplinary group of analysts across North America, Europe and Asia/Pacific regions, with deep domain knowledge in business process outsourcing, information technology services and shared services strategies.

Launched in 2007, HfS Research's acclaimed blog Horses for Sources has more than 120,000 monthly visitors across the global services industry, and is widely-recognized as the leading destination for collective insight, research and open debate of industry issues and developments. The HfS LinkedIn community, The BPO and Offshoring Best Practices Forum, is thriving with over 15,500 industry professionals sharing views and information daily. You can access information about HfS at www.HfSResearch.com and on Twitter at www.twitter.com/horses4sources.

To learn more about HfS Research, please email research@HfSResearch.com

ABOUT CONSTELLATION RESEARCH, INC.

*
Constellation Research is an award winning, specialty research and advisory firm that serves business leaders who seek to unleash the power of emerging and disruptive technologies.  Our analysts start by understanding the business objective, applying real world experience and insights, and then incorporating disruptive technologies and business models as appropriate.  We cater to board of directors and c-suite executives looking for an edge in business model and technology innovation.  Research outputs always provide an insightful buy-side point of view.

Why Your Mission Is Our Mission

In today’s business environment, the rate of change is not only constant, but also rapidly escalating.  New business models by upstarts disrupt competitors with increasing frequency in all industries and markets.  In just 10 years, even 5 years, or dare say 24 months, many established companies have been left vulnerable, beaten down, and toppled by new upstarts.  Why? Business leaders have been too slow to react to their customers and the changes happening in the societal, technological, environmental, economic, and political fronts.

In business models, products are now excuses to sell services.  Product innovation cycles have shortened from years to months to weeks.  On the work front, five generations in the workforce disagree on where to work, how to work, when to work, and why to work.  Add the current trend of consumerization of IT  to the pace of change and business leaders must strategically determine which new technologies should be considered.

Unfortunately, the legacy research analyst firms and advisory firms continue to fail their clients when faced with these new challenges. Why? Their myopic focus on an IT centric point of view ignores the realities of the market.  In fact, Constellation estimates that the average IT budget is down 5% year over year and at best up 2% among the most innovative companies.  However, tech spending is up on average 18 to 22% at the most innovative firms.  What’s happened? The buying power has shifted and business leaders increasingly take control of how they are applying technologies to their business while whittling down the corporate IT budget for operational efficiencies.

Why Your Success Is Our Objective

We’re business leader and business value focused. Constellation differentiates itself in the market in two ways by:

• Focusing on the board room and C-suite point of view.  Constellation’s research addresses the needs of boards, CEOs, CFOs, CIOs, CMOs, CHROs, CPOs, CSCOs, and COOs.
• Addressing the business problem first.  Research starts by addressing business value and then applying where disruptive and emerging technologies may play a role.

The result – Constellation serves as a coach and advisor to senior business leaders working on tough business problems including:

• The future of work
• Next generation customer engagement
• Matrix commerce across the supply and demand chain
• Digital marketing transformation
• New organizational models including People-to People Networks
• The new C-suite
• Big data, decision systems, and information management
• Business value frameworks and metrics for success
• Energy management and green tech
• Legacy technology optimization

We look forward to serving you with Insight, Inspiration, and Impact.

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