At Buzzient we believe that you should not be tied up in multiple platforms for Social Engagement just because you have different departments or different platforms. For example, if your outbound marketing happens in Salesforce, and your helpdesk uses NetSuite, or your Italian operation uses another CRM.
Question 5 : Can your Social Engagement platform co-exist and be CRM vendor neutral?
At Buzzient, we think that is a fundamental rule – why should you need to have multiple systems. It’s all about the customer! Pick up some of the core documentation on the Buzzient resources area,
This post originally appeared in the On Demand Education Ltd. Blog