There has been quite a lot of talk recently about getting Social with Siebel CRM, something that I am lucky enough to work with on a daily basis through our partnership with Buzzient, the pre-eminent Social Engagement solution for Siebel and other CRM platforms. So I thought it would be a good idea to help you make key selection decisions by highlighting the questions I think you need to ask when planning or discussing this with vendors. This is a multi-part post so I will try and be concise and to the point. There are seven blog articles in total, and eight questions.
Question 1 – Will I have to upgrade to get Social?
When calculating the cost of the Social Engagement, is your vendor forcing you to upgrade to a new version just to get the functionality you want? If you are on a version older than 8.1.1.x, why should you not have Social Engagement? You might be trapped if your vendor forces an upgrade on you.
At Buzzient, we don’t believe you should be. We are happy to support Siebel CRM from version 7.8 onwards, including Open UI, or not, as you wish. Read all about it the Buzzient vision for Siebel CRM with Social Engagement.
This post originally appeared in the On Demand Education Ltd. Blog.