Innovative and forward-thinking Customer Experience and Contact Center Management executive with a passion for fostering profitability, efficiency, and excellence in existing operations, development and scaling of start up organizations, and maintaining an entrepreneurial vision and approach in leveraging relationships to drive additional business opportunities. Background includes strategic planning and tactical execution, building robust contact center operations from the ground up, developing goal oriented teams, workforce management and optimization, software and system integration, performance benchmarking & management and working cross-functionally to achieve corporate objectives.