Proven track record leading globally diverse and cross functional teams to execute business strategies, cultural transformations and change management initiatives to deliver bottom line results. Experienced in developing award winning service in complex operating environments and delivering programs and initiatives that drive exceptional customer experiences, engaging colleagues throughout the organization and leveraging customer insights and metrics to operationalize the brand.

Recognized industry leader and member/participant of various Customer Experience advisory boards and forums. Chairman of the International Flight Services Association (IFSA) Board of Directors and past president.

Frequently featured speaker at hospitality, retail, healthcare and research conferences/educational events.